Coaching to Success

Our business is your success

Negotiation

Let’s be clear about how to communicate…

Clear communication can be the bane of working days if not carried out correctly. In this day and age we have so many means to communicate but all too often we find haste makes waste. So as to avoid making fundamental mistakes in getting your message across, consider the following tips to help you get the most out of your communications…

In times gone by, a letter dropping on our doormat used to be received with emotional attachment. It may be good news or bad but either way, someone had spent time to write to you. It would be read front to back and maybe re-read with the inevitable answer being drafted and posted.

Today’s supersonic highway of communication means we can send a message to Australia and the receiver will have it within milliseconds. Speed now takes over from accuracy or content and the content is what makes the message clear.

Do you find yourself receiving information or talking to people finding that it is unclear what they are trying to communicate? And what of yourself, are you finding the speed of life means your message is sometimes rushed. This being followed by elements of frustration as the recipient does not appear to grasp what you wish to relay.

It may not always be that they do not comprehend what is being said. It may simply be that we are not explaining ourselves clearly. With that in mind, here are our tips towards formulating your message(s):

Communicate clearly:

  • Make it clear, well-structured, polite and easy to understand (use straightforward terminology)
  • Two ears and one mouth, use in that order! Listen to what is being said and paraphrase your understanding
  • Utilise all channels insuring the message has been distributed accordingly (Verbal, Email, Message, Telephone, Presentation, Meetings)

Timely and Accurate:

  • Remove any ambiguity, accuracy is paramount
  • Emphasise levels of importance or urgency. Remove any doubt or misunderstanding
  • Keep concise but containing the correct level of detail
  • Consider the most effective time to deliver the communication
  • Assess when best to repeat/update

Approachability:

  • Openly share information
  • Be open to questions, ideas and approach
  • Allow others to express their views and show a genuine interest
  • Change manner and terminology of delivery if recipient doesn’t initially grasp it (speaking slower or louder doesn’t work – it is often the delivery that doesn’t resonate rather than information not being understood)

Negativity:

  • Refrain from use of inappropriate language, beratement or tone
  • Use positive affirmations over negative ones
  • Actively listen to what others have to say without dismissing before they begin
  • Do not portray yourself as too busy or unapproachable
  • Desist from over embellishing or dramatizing negative facts
  • Avoid giving bad news inappropriately (e.g. using email, social media or text to give negative feedback to an individual)

The key is to keep your message clear, simple, informative, timely and without any prejudice.

Having no clear guidance, people read into what is in front of them in their own way. It depends on their mood, what mind set they are in. Without clarity, ambiguity takes control and that can lead people down a dark path that may not have even been considered.

We help organisations and individuals such as yourself to insure the message being delivered remains focused with a positive outcome. Start the first step by contacting Neil on 07761 187238 or email neil@coachingtosuccess.co.uk where you’ll be assured a warm welcome to discuss how we can help. You’ll get a better understanding of Neil too by watching our interview video at https://youtu.be/RvCwOL4hPco

Pleased to Present a Perfect Presentation

From Pink Floyd’s song, Learning to Fly, a chorus line has “Tongue tied and twisted…” which got me thinking about how we can become when doing presentations. Especially in front of those we are not familiar with. With that in mind, this week’s feature will help you look at the different aspects of managing the ideal presentation.

Often presentations are in front of decision makers. Whether these be executives that take your information on to the rest of their teams or a buyer that you are looking to convince that your product is better than someone else’s. I have made some horrendous mistakes from juggling change in my trouser pockets (I’ll leave that image to form!) to arriving late and having equipment that didn’t work as expected. Learning from those mistakes led me to offering this feature to help or remind you of those pitfalls we need to overcome to ace your next presentation.

  • Be succinct – In today’s climate, brevity is the ‘key’ and timing the ‘oil’ to make things run smooth. Refrain from turning up late, or on time if there is equipment like projectors to connect with as “Why won’t this connect” will not sit well with your audience (been there! Not a good place as panic can start to set in).

Introductions are a common place part of the presentation but make sure it is relevant to what you are discussing and not a biography of your working career.

Get to the main point of the presentation within 1 minute. Any more and the person or group you are presenting to will start to have questions raising in their heads and quite quickly, the whole presentation is derailed.

  • Solutions not problems – “The market is down in this area”, “Couriers seem unreliable these days”, “There seems to be too many regulations”, “We need more staff” are problems to overcome but the person(s) you are in front of are not necessarily concerned about those, they are looking forward not back. This can potentially be someone else’s problem to deal with, they are focused on the future.

They are looking to defeat competitors, set long term goals and actions so sell solutions or better still, sell the problems that they will encounter and how YOU or your product, will help them. Promote to their emotional attachment and not the data.

  • Sell the vision – There are numerous sayings around ‘facts tell, stories sell’ and although best not to use this in a presentation, consider the fact that what people buy is solutions to THEIR problems, not (well, not initially) the product.

If you sell the product, then the first conscious thought is “what are the features” followed quickly by “how much” and then “we’ll get back to you” enabling them to take the ‘data’ and find alternative prices/sources.

The attention should be centred on how you can help them achieve their immediate situation or better still, their three, five or ten year plan.

Promote the successes you have experienced. People have seen technology, full of high specs with an armoury of facts and figures fail. They, like you, will also have seen success grow exponentially like the game ‘Candy Crush’ that grew without any high specification. People trust their guts over any data, use stories of how you have helped others (Customers and even competitors!) and how they benefited from your services.

Continually ask “Would this prove beneficial to you” and once the nodding of agreement commences, only then should you start on features and then price. This will be less important as long as you are not way too expensive or, come to that, cheap.

  • Drop any fear – In coaching, we often ask ”what’s the worst that could happen?” meaning, in this instance, that you may not win the contract etc. Yes, this may cause problems to finances but never fear the people you are addressing.

Executives or people in power often appear to enjoy deflating the motivation of even those who are there to help them out. It is a power thing, great, let them feel all powerful but you have the tool(s) to actually alleviate the fears that THEY currently have.

This may seem ludicrous on initial appearance but people with responsibilities have the power to make wise decisions but equally costly mistakes that may well affect their career objectives. Don’t fear them but assess what their fears may be and promote the solution.

  • R and RRR – At coaching to success, we believe the R’s are the answer. Firstly, Research. Know what you are promoting and what the BENEFITS are to your audience, not the data. Therefore research into what ails them, what keeps them awake at nights. The three R’s are the key to presentation… rehearse, Rehearse and REHEARSE. Make the presentation fluid and seamless as possible. This conveys confidence and people buy into confidence.

Coaching to success look to positive outcomes and help clients to impart clear, interesting and beneficial presentations. The above will help you start but should you be looking to make that killer delivery then contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk where you’ll be assured a warm welcome to discuss how we can help. You’ll get a better understanding of Neil too by watching our interview video at https://youtu.be/RvCwOL4hPco

Change doesn’t need to be so daunting…

Sometimes it is hard to admit we were wrong when something we have worked hard to create later is not working as well as it should.

Maybe that what we had achieved was not appropriate for the audience we were aiming at or, such as computers no longer fit for purpose. Circumstances in house or the market may have headed down a different path. Whatever the reason, this is where change comes into its own.

I have recently looked at my very wordy web site and although a lot of work went into creating the message initially, I realised that today’s market demands quick gratification and immediate response. With this in mind, I am now working to ‘Change’ the existing layout.

Change Management is not an easy subject to broach as we are often emotionally attached to a situation, circumstance or, for example my web site, something we have poured a lot of energy into.

Thoughts of failure may arise. This can be associated with levels of confidence, or the reluctance to let go. But holding onto something, is not always the wisest thing to do.

There are generally 5 stages to work through to insure a more efficient streamlined and timely change-over. Consider the following when implementing change. Remember, these same areas apply to you as well, even if you are the only person dealing with change:

THE INTRODUCTION

  • Consider the shock this will have on those affected. What will change mean to their otherwise normal behaviour emotionally or to their work pattern?
  • Deliberate the feeling of coping. Will those involved feel capable of managing the situation?
  • Help! What information needs to be given and at what stage(s)? How can you include those who will be affected and insure they have a sense of input? Two-way communication is the key

WHO & HOW WILL IT AFFECT PEOPLE

  • Who will be affected and how do you keep them abreast of the situation insuring they know it will have an impact on them
  • Make the time-frame very clear with no room for ambiguity
  • Clarity that this is not a whimsical adventure that will be soon brushed under the carpet. This will happen and business will change

RESISTANCE

  • Even when the old computer system rarely functions well, we still have familiarity with all the quirky habits. This same sense of attachment applies to whatever needs to be changed. Become aware of how powerful this emotion is.
  • Avoidance (It won’t affect me!) – Excuses as to why it won’t work and continuation on how the old way of doing things did will occur. Frequently check steps towards the end result are made while promoting the positive actions
  • Anxiety could step in here. Be conscious of peoples’ concerns and regularly converse (not electronically) to relay/receive vital information to help the transition
  • Questions of motives and reasons will arise. Reinforce the new positives over the old ways whilst re-stating benefits of the changes

ACCEPTANCE

  • Treat confusion and elements of chaos during the early stages as small hurdles to obtain the bigger rewards
  • Encourage exploration to support change in new ways as positive ideas otherwise not considered in the first place. Gives a sense of involvement, participation in the greater scheme
  • Look for the beginnings of enthusiasm and use these as the fuel to ignite other areas as yet to find the benefits. In larger organisations, use those who embrace change to be the stewards of positive

COMMITMENT

  • Once the positive ways can be seen, fuel any visible increase in energy towards the new way or system
  • Fully support and encourage motivated people to share and help one another
  • Publish or share the positive affirmations
  • Encourage conversations but re-iterate you are looking for reasons for this to work, not excuses why it isn’

This is but a simplistic overview on what to expect when change is to be made. Change is not easy but it need not be painful or too onerous either. Planning, communicating, positive affirmations and finding support are key to the success

Coaching to Success specialise in Change-management so no matter how big or how small the next change you are looking to undergo, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk where you’ll be assured a warm welcome to discuss how we can help. You’ll get a better understanding of Neil too by watching our interview video at https://youtu.be/RvCwOL4hPco.

 

 

Why fight when you can negotiate?

Have you ever noticed how such a simple dispute can erupt into Mount Everest? As that saying goes, making a mountain out of a molehill, so why can something so apparently insignificant become such a momentous problem?

All too often what appears ‘insignificant’ to us can ultimately matter to another person(s) and the way we manage a situation can have positive or diverse effects. This is where negotiation has its strengths. But what is negotiation?

Negotiation is about coming to a mutually acceptable impasse that both parties find acceptable. We all know the saying Win:Win.

Some tasks are easy enough to trade off but others may not be so. In this case, follow this guide:

Preparation

  • Know what you are aiming to achieve and what the parties’ objective will be.
  • How will the more ‘powerful’ party affect the negotiation?
  • Based on knowledge or historic events, what do you consider to be the expected outcome?
  • What do you consider to be a fair outcome and the reason behind this thought process.
  • Gains and losses. Consider what the gains and losses will likely be from both sides, not just your own gains.
  • What’s the trade-off?
  • There may not be one simple solution. Do the homework and explore all the available options.

Rules of engagement (Not quite Game of Thrones!)

  • It can get personal but separate the person from the problem. Stick to the facts.
  • 2 ears, 1 mouth – use in that order. Ask and listen.
  • Understand the other’s views and ask to gain further understanding. Your view is not the only one (sorry, it is a fact!)
  • Respect all involved (even if you don’t like them).
  • Explore options openly without bias. Your view may not necessarily be the only or correct one – I know, it’s hard to believe but there may be a better way that you may not have considered.

Negotiation is about creating a win:win situation, not win:lose or even lose:win (refer to Stephen Covey Habit #4 from ‘7 Habits of highly effective people’).

Consider whether the negotiations are based around Distributive (where things are to be apportioned) or Integrative (where the parties are trying to make more of something) bargaining. This can be a great influencer especially if the relationship is a brief interaction or a longer term development.

Distributive can often be a short term, immediate fix for example, buying a new car so negotiation will be based around gaining concessions. An amount of time will be required to ascertain what is each side’s target price, what ideally is the maximum and minimum price for each side so effective bargaining can be made.

Integrative bargaining is normally based around the longer term relationship building of respect and trust. It looks at collaboration to reach a point where all parties work together to have an outcome that is in both parties’ interest.

In essence, we return to the preparation and to succeed in any negotiation, this is by far the most critical element as it creates the strong platform for all to work to.

Coaching to Success understand conflict resolutions and help their clients to move forward when situations come to a head. We also help clients create plans when negotiation or change is necessary to insure a smoother transition so if you or your team are looking to negotiate, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk, where you will be assured a warm, friendly welcome and the chance to negotiate ways we can work together (integrative).