Coaching to Success

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Change Management skills required when moving office or premises…

I have recently been involved with two organisations who are moving their whole business and people therein to more suitable premises to handle their situations and growth.

In both cases, the whole focus has been on planning the processes, legal documents are converted through soda pdf which you can view in this site http://online.sodapdf.com, logistics of the move and the how and who of doing it but not necessarily what affect the people will have on the success of the move.

All too often we see the bigger picture of what the move will bring but frequently forget the people who will make this move a success or a failure. A quick transition or a long drawn out one. A beautifully smooth passage or one with mental obstacles at every step.

This then got me thinking that as they were caught up in the process, then so will the majority of others. With this in mind, here are Coaching to Success’ tips to increase the odds of making the transition a much smoother experience.

PLAN – As stated, we often look at the expected ‘outcome’ and frequently from our own perspective without giving as much consideration to the people-side where impact on them is concerned.

I look at people’s working environment noticing their little personal touches which will be altered if a new ‘desk sharing’ policy will be the new regime. Consider what impact this will have on them. And what of those little quirky habits may be associated with the current location compared to the new place, since moving the equipment is easy with the help of services from adtmoving.com but making the people get used to this will be way more complicated. Simple things like mini catch up meetings in the kitchenette while grabbing a coffee that may no longer be available.

Discuss with all stakeholders to allow them the opportunity of raising ideas and concerns. This allows you to squash negative thoughts that likely don’t exist other than in their beliefs. Or to address those that are real.

COMMUNICATE – Communicate often and via different means. Not everyone understands the need for change to their settled working environment or see the benefits. As well as the message itself, think of how you are going to relay it.

I lose count of the times people simply send an email/message! Think of the times you are sent important information via email and leave highlighted as un-read until you get the time to look at… and then forget?

Sending messages is a slippery shoulder exercise of thinking you have informed someone so it is no longer your responsibility or fault if they didn’t read or act on it! Bad news, just because you’ve passed information on, does not negate your responsibility or ownership.

Consider all means to pass vital information on: (i) Face-to-face (ii) Email (iii) Intranet (iv) Presentations/workshops and (v) Social media. Keep in mind, people pay attention to people, so engaging in face-to-face and verbal communication will be key to getting your message across. Email/messaging is useful and timely, but consider that the mood the receiver reads it will dictate their interpretation of what the meaning really is.

OWNERSHIP – Involve everybody in the process. We are communal creatures and even the quiet ones among us like to feel they have a part to play.

Engage ‘Move Champs’ to relay the message and motivate the teams they have been given responsibility for. Not simply the message of process and order but utilise their skills to get the feel-good buzz concerning the benefits of the move.

This requires more than mere buy-in or passive agreement that the direction of change is acceptable. It demands ownership by leaders willing to accept responsibility for making change happen in all of the areas they influence or control.

Ownership is often best created by involving people in identifying problems and crafting solutions. It is reinforced by incentives and rewards.

LISTEN – Be conscious of who your naysayers are and consider what their arguments will be. Better still, invite them (rather than simply ignoring them) to put their points forward.

As a business coach, the most frequent obstacle I observe is leaders expressing their beliefs and demands on others without considering that the other party may actually have a better way of resolving a given situation.

Listen to your people. Do not simply TELL them what they need to do but ASK what they believe to be the best solution. You could be pleasantly surprised if you open your mind to others possibly having an idea you may not have thought of yourself!

“The art of conversation is the art of hearing as well as of being heard.” (William Hazlitt)

PREPARE FOR THE UNEXPECTED – Be understanding but realistic about expectations for the move! We all have our own thoughts on how things should be done or what the outcome looks like for us and this may be somewhat different to reality if we are not kept informed and up to date.

Even the obvious may not be! There will inevitably be changes to the best laid plans and it is not about how these changes affect us but how we deal with them and relay the message to others.

Consider other factors as well, such as staff who may well have had the same regime every day, been located in the same place for years and probably have an emotional attachment to their locale. There can often be a feeling of loss.

Remember, change programmes rarely go to plan. People have an uncanny ability to confuse what we believe to be the perfect solution and the odds of a smooth transition reduces further still the greater the number of people which are likely to be affected. There is no intention to upset the apple-cart but we are dealing with emotional states that rarely are controllable.

Effectively managing change requires continual reconsideration of how individuals will adapt to what comes next. Knowing, analysing and understanding this live data feed, those responsible for change can make real-time adjustments towards reaching the desired outcome.

MAINTENANCE AFTER THE EVENT – So you’ve moved and through careful planning and adapting you have reached your new location, woohoo … but it does not stop there!

Support needs to remain for a while after the transition. Catering for new technologies such as items like the new telephone system, desk sharing, office layouts and many other changes need to constantly be addressed to ease people into the new environment.

Finally, close the door on the old place, both literally and metaphorically by celebrating the success of the move by having an open day or ‘welcome’ event where not only staff are invited by so are suppliers, customers, those involved with the logistics.

Coaching is an exceptional tool to help the transition go as smooth as possible. Coaching to Success are here to help individuals and organisations to understand how coaching can help them help their teams, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk, where you will be assured a warm, friendly welcome and the chance to discuss how change management helps moving to become a pleasure rather than a hurdle to overcome.

Just so we’re clear, I’m right!

We all have something that hits us emotionally when someone says something against our own beliefs or values, this is when conflict can start.

I’m no exception to this. Last year a person bought the property behind us with the full knowledge there were trees running all the way along ours and neighbouring properties. His opening comment when he arrived at our door was “I want to come to a compromise regarding the trees”.

No discussion had been held before and no opening gambit concerning tree size was even mentioned, only that he wanted a ‘compromise’ which was possibly not the best way to start a positive relationship with your new neighbours.

With this in mind and memories of historical working ‘disagreements’ I thought I would share my top 6 tips towards conflict resolution:

  1. “What’s it all about?” Clarity is the key. Not always apparent, maybe a constant niggle which can soon develop. It is imperative to establish, through discussions, what the disagreement is and each side’s stance. Usually we only break through the surface and seldom drill down to the core so an arbitrator (someone who is not affected by either party) is a great person to have to ask incisive questions. If they are not available, both parties should write down every little detail that they feel applies.
  2. Find the common objective. Take a pragmatic approach rather than relying on emotion. Just for a while, drop the barriers or defence, as I did with the neighbour, take a breath and both sides discuss what each of them would like to see happen. Search for the commonalities and work from these.
  3. “That won’t work because..” Before you start, establish what the barriers are as these are what need to be worked on/through. What was it that started the conflict and why was it important to take the stance. Once these have been established, then a resolve can be worked towards but they need to be delivered in a logical way rather than emotional. Should there be areas that there is no way to change, discuss methods of getting around the impasse.
  4. Positive discussions. Avoid debating or arguing who is right or wrong. Now it is time to listen, truly listening to each other and coming together to work towards the common objective. This part is probably one of the hardest parts, especially if the dispute has been building. But it is critical to drop the defence and look to positive outcomes.
  5. Yellow brick road. Much like the Wizard of Oz story, work towards the end goal and deal with issues along the way and find solutions. What do both parties need to do to reach the objective? What are the common grounds to work with? Reflect back on what the catalyst was to insure there is purpose behind reaching the objective together.
  6. Own it. Insure that both parties understand what their responsibilities are to reach the agreed goal. From an NLP perspective, it is important to verbalise your own responsibilities rather than being told them. Use your own words and actually saying them out loud, the likelihood of making them work is massively increased. Sentences such as “I agree to take responsibility for…”.

This is much easier when a dispute is in its infancy, however, when items have started to really set root, these steps need to be revisited regularly and often at each stage along the agreed path.

Talking of roots, we did have a tree surgeon come round and lop some off the top and all overhanging branches to their side. Possibly not to the degree they wanted but that was what he wanted – a compromise!

If you are having a dispute where there doesn’t appear to be a reasonable outcome either yourself or members of your team, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk, where you will be assured a warm, friendly welcome and discuss what it is you wish to achieve.

First Strategies… Then Capitalise

One thing I noticed in my earlier days of management was that to truly succeed, you need to work ON the business and this requires a strategy.

How is your business? Are you simply working to keep your head above water? Are you drowning in areas that, quite frankly, are avoidable? What plans have you made for tomorrow, next month or a future point? These are all reflective questions I would ask people to look at.

With a strategy model you can formulate a plan to truly promote your great product or service. Lafley & Martin 5-Step Strategy Model has some interesting elements to consider.

  • WINNING ASPIRATION – The organisation’s goal or objective. Not simply about making money but market placement and establishing YOUR aspirations.

In coaching, we use the ‘Rocking Chair’ tool where we ask clients to mentally move away from today and cadge a lift in Dr.Who’s Tardis to drop them at a time in the future so they can envisage on how their business is doing.

Here you can see where you are compared to competition. Do you aspire to be #1 or increase your percentage of market share etc. Be realistic as much as optimistic. Know where you wish to be in a given time. “A dream is but a dream, but a goal is a dream with a deadline!”, set that deadline and imagine what your endeavours now will lead to.

  • WHERE WILL WE PLAY? – Know your market, the players and the customers. As a business coach, I can work 1-2-1 either face-to-face, over the phone or Skype so potentially my clients are global. However, when I run workshops, at the moment I tend to keep them UK bound due to the return on investment. I specialise in ‘Business Coaching’ rather than encompass other areas such as Youth or Retirement so I become a known specialist that helps businesses flourish.

If you sell a product, get to truly know your market rather. You’re your target audience. Is it B2B, B2C, OTC, Local, European, Global? Establish this clearly and focus your energy in a given direction rather than scattergun.

  • HOW WILL WE WIN? – After research comes ‘Strategy’. This is where the most valuable time is spent.

Careful consideration is required here to establish your position in the market and where your competition can challenge you! Look to incorporate your Unique selling Proposition (USP).

Quite simply, your audience requires a good product/service at a fair price. Think about quality and time frame, know what your market requires and create a strategy towards that.

  • CAPABILITIES NEEDED – Your action list. As a coach, I helped one client ascertain his team’s skillset. It became apparent that some were better in certain areas than others. We juggled members around to fit those they were more proficient in and productivity increased resulting from staff being in the optimum place.

What of technology, do the team work with laptops or have they to return to base wasting valuable time? Complaint procedures, route to market, your organisation’s infrastructure all of these require consideration and planning and not simply to be left to chance as you meander forward.

  • MANAGEMENT SYSTEM REQUIRED – Up to know, it has predominantly been management. This area refers to the ‘Leadership’ of people therein.

Dwight D. Eisenhower said “Leadership: The art of getting someone else to do something you want done because they want to do it.” So the key is to have the person who ‘Leads’ to drive the passion of the businesses objectives through those who actually make a difference.

Avoid top heavy, glory seeking and self-promotion management structures. Delegate sensibly and without ‘dumping’. Understand your team’s workload and apply pressure NOT stress (there is a fine line!).

Although extremely simplified to serve this feature, it opens thought processes that time spent creating a workable with focused strategy is valuable. Much like a swan on fast running water, looking beautifully serene on top while paddling away frantically just to stand still. Whereas, with less effort, one which knows its surroundings better will fly to where the same effort put in will cover so much more ground reaping better rewards.

Should you or your organisation be looking to create a strategy bespoke to your business, then contact Neil by emailing neil.nutburn@coachingtosuccess.co.uk or 07761 187238 to discuss how Coaching to Success can help you.

And why not get a feel for the person by checking out our short ‘interview’ video at https://youtu.be/RvCwOL4hPco

Explore the options before making that decision!

Whether it be personal or business, we make decisions each and every day.

Sometimes seemingly relatively insignificant decisions, such as which desert to opt for from the menu? Actually, I will retract my statement of being insignificant as this is quite an important decision to make! Through to those large ones of whether to move house/business or even the path we are currently on.

What brought about this week’s feature was working with a client who had tough decisions over the direction of his business. Potentially meaning a reduction in overheads, or in businesses terms, cutting staff numbers!

Due to situations that were beyond his control, he was now left with this dichotomy with no clear options for him to take. Fortunately I was able to assist by giving clear direction of thinking as I was without the emotional baggage that attaches to the way we think when being personally affected.

All too often we start thinking a certain way and quickly establishing all the contributing factors to support and make this the right and only route to take! However, unless we actually put up a competing debate, this argument becomes more of a statement without depth.

To help view the given subject matter from different perspectives, the Cartesian Quadrant (a geometric mathematical equation) was adapted to ask a given question in four different ways with regards the outcome of change as such:

  • What WOULD happen if you DID make that change? (Visualise goal fulfilment – increasing motivation)
  • What WOULD happen if you DIDN’T make that change? (Identify the pain of staying unchanged – which can be a powerful motivator)
  • What WOULDN’T happen if you DID make that change? (Understand what will be lost the goal is achieved – this could be a useful loss, or a painful one!)
  • What WOULDN’T happen if you DIDN’T make that change? (Identify hidden perspectives and feelings. This question befuddles our left or conscious mind and can provide fresh perspectives through intuitive leaps)

Once we can look from different approaches with an open mind, we are able to start addressing the potential options available to us. As a coach, one system I use is G.R.O.W. which looks at the Goal or objective, the Reality of the situation to give clarity and remove incorrect thoughts created by unsubstantiated beliefs. Onto the Options which cover, through incisive questioning, all possible ideas and then select a few that are relevant at that moment in time to create the Way forward.

Looking at various subject areas, we worked through the above combination for each and arrived at a plan that not only insured the safety of his most valuable assets, ergo the staff, but a means to diversify the business direction with a clear plan to make it work.

Decision making is not about doing the first thing to come into our heads but to look with open eyes at the possibilities around us. At Coaching to Success, we endeavour to help our clients to look beyond their initial boundaries for making decisions and welcome your contact (Neil by email neil@coachingtosuccess.co.uk or call 07761 187238) should you find yourself or business constrained by what appears to be a lack of options available. Also, have a look at Neil’s interview video https://youtu.be/RvCwOL4hPco. You’ll always be assured a warm welcome to discuss how we can help.

Time for ‘Change’? Let’s ‘Manage’ it to secure the best outcome.

Those who know me will know a favourite expression of mine is “If you continue to travel the same path as you always have, you will inevitably end up at the same destination”.

If you want to …

  • Grow (in confidence or self-worth)
  • Improve sales and/or profits
  • Try different avenues within your business field
  • Have your team or team members take on different responsibilities
  • Change your direction with the path you’re currently on

It’s critical you manage the change, or as many will know “Change Management”. But is it that easy?

I recently worked with a CEO concerning an awkward issue and one that ultimately changed the direction that some people were already heading. By truly recognising what the barriers were (both real and presumed) we worked through a programme of events giving a very clear outcome making it not only real but also manageable.

Much like their situation, should you be in the process of or considering change within your company or personal life, but with so many other things stepping in the way to gain that clarity, this may well help get you on track for a successful outcome.

  1. Create a ‘Change Plan’ – Before you can start any changes, it is crucial that you formulate a project plan looking at why change is necessary, a timeline, the major tasks involved and how it will be implemented. Assess all the possible options available, then select the most appropriate. Keep any other ideas for back-up. Allow it to breathe so it’s a work in progress of which improvements can be introduced.
  2. Clear Direction (Establish a persuasive case and a sense of urgency) – It’s no good having changes just because you’re bored of the way things are! There HAS to be understanding as to why change is necessary and that a clear set of arguments for change is laid out. Not only this, but a planned ‘action’ timescale for it to be within. Although emotions will be involved, try to step away and look at it logically.
  3. Clear Leadership (& ownership) –Not only from the leader(s) but for the teams and members of the organisation too. Should there be more than one leader, then a united front needs to be forged to give a clear message to all affected. Once established, accountability is given to introduce ownership. ‘R.A.C.I.’ is a great model for this (Responsibility, Accountability, Consult, Inform). Coaching to Success are here to help with this.
  4. Consistent Communications (Early and often) – I have to admit that this is my biggest gripe with most businesses. With all the means to communicate, this is still one of the core problems affecting most organisations. Poor communication is the bane of many a working environment. It is critical that poor communication is NOT a factor when change is imminent. There’s an old adage that goes “Tell them what you’re going to tell them… Tell them… and tell them what you told them”. Make sure the message is as clear as day. People perceive things in their own manner which may well be different from the intended outcome. Keep re-enforcing and making sure everyone involved are kept up to date with progress. Do not simply rely on ‘email’ to get your message out. Use face to face through to conferences to presentations to text (if it helps!). To be kept informed insures that innocent comments or ideas don’t grow to uncontrollable monsters.
  5. Maintain & Measure the Progress – Once the change has been started, make sure the momentum is kept up and communications (as stated before) are flowing. If those affected by change don’t see what’s happening, they can easily ‘presume’ that the change will not be happening, or they presume the ‘Need’ has also dissipated! As part of the original plan, develop the relevant milestones which can be celebrated loudly at every juncture. This then keeps the process clear in everyone’s mind so that all can work towards it.
  6. Anchor New Approaches – People need to see the change and the leadership team’s role is to insure that this is embedded in. This can be brought about by recognising and reinforcing the positive behaviours in those directly involved; Insure the ‘Vision’ is kept alive by communicating it; Create the ‘We’ approach rather than the ‘Them or They’; Set challenging and realistic goals; Show clear links between the objectives set and the team success; Recognise those individuals or teams that do well and celebrate as a team. Finally, from the offset, make the ‘New’ way the ‘Normal’ way!

These are the outline areas for a successful transition of change. Each case of change is unique to the company or individual and helping to gain that clarity, as we did with the CEO, is what we’re about.

To gain this for yourself, contact Neil neil.nutburn@coachingtosuccess.co.uk or 07761 187238 to arrange a free consultation on how Coaching to Success can help you. Also, our short ‘interview’ video can be seen at https://youtu.be/RvCwOL4hPco.