Coaching to Success

Our business is your success

Decision Making

How can we make decision easier?

Some decisions are easily made, others have many connotations due to complexity of people involved, too many options or the need but not necessarily the ‘want’ when it comes to having to make a decision.

Decision making is primarily based around problem solving so now you are considering two elements. If you look at your daily routine, you’ll find you are constantly making, just not really acknowledging it as it becomes routine.

However, once we drift from familiarity, we encounter uncertainty where the decision you make may have a major impact on life, business or other people.

I believe we’re all capable of making decisions once we develop complete confidence in our abilities. So, to help that process, consider the following ‘5 point implementation plan’ next time you have that unfamiliar but all important decision to make.

Positive Environment

Look to what the benefits will be as a result of making that decision. Where there are others involved in the process, encourage the positive features and also their contribution.

Get the facts first

All too often I see people trying to make decisions simply based on apparently saving money (upfront costs at least).

Gain all the facts first. For example, if choosing between suppliers, compare hidden charges, perhaps an annual rebate structure or how reliable are they? I once lost a 500m2 order for plasterboard to a rival company because they were 1p/m2 cheaper. I later discovered they had turned up 3hrs later with 6 guys on site waiting! That was a payment of 18hrs skilled labour for a saving of £5! You do the maths.

Check out the options

Insure you have looked at all the alternatives whether it be a product, a service or a process. Explore what alternatives there are by using those around you.

From here consider implications of each along with risks and practicality … insure the solution matches the objective and funds can match both.

Select the best

If the answer is still vague with each option having its benefits, create a ‘decision matrix’. A simple tool that removes the emotional attachment of decision making. Draw a matrix with options going from top to bottom down the right side. Along the top from left to right, the criteria required to be met. Along each option, give a rating from 0 to 10 under each criteria and on the far right, total up.

Whichever scores the highest will prove to be the best overall option.

Once done … walk away and do nothing! Return a day later to re-examine or, if an urgent decision is required, still walk away for a short while and return with fresh eyes to re-evaluate what has been decided.

Announce and proceed

Put on your inspirational hat and go out there to inform all those who will be affected by this new decision.

If there is a team of people involved, encourage them to participate, giving them elements to control and be responsible for. Insure they know how important they are to the overall success of this decision, give them ownership.

Coaching to Success’ director, Neil Nutburn, welcomes your enquiries if you are considering change but unsure the best way of moving yourself or your business forward. Darwin wrote “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change”. So for those who endorse the evolution of moving forward by making decisions, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk.

To employ, Or not to employ … That is the question

Things are starting to look up and business is moving forward. Time to expand … hang on though! That involves recruitment! How do we know we’ll get the right person(s)?

Swiftly we go from a positive outlook to uncertainty, questioning if it’s the right thing to do! And that step forward becomes less attractive! Has this raised questions within your own company I wonder?

We’re not recruiters but what we do know is people are your biggest investment and, as importantly, your biggest asset so what happens when you take the plunge and bring them on board?

When employed you might expect them to be up and running straight away and forget it takes some a little longer to settle in!

If, they simply don’t seem to understand WHAT you’re telling them, this might be because of HOW you’re telling them!

Consider the following 7 Learning traits that we all fall into. See what your preferred style is and then how you go about understanding those coming on board thus helping/teaching the new recruit(s) according to ‘their’ thinking. Stephen Covey’s habit #5 depicts “Seek first to understand… Then to be understood”, master this and you will lead the way to communicating with those important assets.

VISUAL (SEEING):

  • Prefer colour, layout, and spatial organisation in your relationship with ‘Visual’ words in your dialect (eg not just “It was large” but “It was as big as a hot-air balloon”).
  • Use images, pictures and other visual media with colour highlighting major/minor associations.

AURAL (HEARING):

  • Use sound to provide a background aiding visualisations.
  • When creating reminders, make the most of rhythm and rhyme. Set them to create a jingle.

VERBAL (LINGUISTIC):

  • Use role-playing to teach verbal exchanges such as negotiations sales or cold calls.
  • Record your teachings and use it later for reviews.
  • When you read content aloud, make it dramatic and varied.

KINESTHETIC (FEELING-TACTILE-PHYSICAL)

  • Introduce writing and drawing of diagrams in your teaching.
  • Use physical objects as much as possible.
  • Describe the physical feelings of your actions.

LOGICAL (MATHEMATICS)

  • They may find it challenging to change existing behaviours or habits.
  • Create systems thinking to help understanding the bigger picture.
  • Create and use lists by extracting key points from the teaching material.

SOCIAL (INTERPERSONAL):

  • Sharing key information with others in groups aiding understanding by exploring all variations on a theme.
  • Ask they share ideas and present to other people.
  • Introduce role-playing.

SOLITARY (INTERNAL-EMOTIONAL):

  • Self-study and solitude learning is preferred.
  • Modelling is a powerful technique to help them associate themselves internally with others.
  • Align objectives/goals with their beliefs and values.

The most important thing is to understand that we are not all the same and people aren’t being awkward or belligerent, it’s just that they may not ‘see’ things the same way as you (oops! That’s just given away my thinking style! Did you spot it?).

Coaching to Success use a myriad of tools to help get messages across to employees through their workshops and one-to-one sessions, should you be in a position to undergo employing new members of staff, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk for an informal conversation to see how we can help increase the productivity of new staff or other matters concerning business development.

 

 

 

 

How do you handle rejection in business?

We all know rejection can be hard to handle and in services such as mine, where the open minded can see the benefits that a good coach can bring but some can’t, therefore, rejection is an element of moving forward for me and especially where people don’t really understand the benefits on offer.

You can’t avoid rejection whether it be in relationships, life or work but the positive is that it helps with development and self-education as you identify areas for adaptation and change.

More often than not though, it is the feeling that affects our emotions and emotions aren’t logical, so let’s put some rationality into the equation.

  1. Don’t take it personally – ‘Personally’ is an emotional state and often rejection makes us feel as if it is ourselves that is under attack. Self-doubt creeps in, ‘How could I have presented it better?’, ‘What went wrong?’, ‘Why didn’t they like me?’

Now look at it differently – what was it about the proposal/idea that was rejected?

Frequently it’s not about the person but the offering that is being rejected yet we apply rejection to our thoughts and they in turn connect to emotions! It’s often a simple case that what is being proposed doesn’t meet the criteria so take yourself out of the equation and then re-assess the situation.

  1. Focus on control – Those with Internal Focus believe they have control over what happens in their lives. Those with External Focus believe it’s others, chance or even fate that have control. So decide whether you will allow others to influence the way you feel or take control of it yourself.

This may sound a tad harsh but maybe it needs to be said to ourselves!

  1. Learn – Look at this logically and learn from the rejection. Whether it was simply a case of the presentation could have been better or not matching the recipient’s needs etc., gather ‘facts’.

If you can establish what the reason was (removing emotion!) for the rejection, you will be able to improve thereafter. Carry out a self-analysis of areas you believe contributed to the rejection.

Better still, don’t make assumptions, ask! Make it clear you have accepted the rejection but in wishing to learn from this experience ask what didn’t work for them. You may be surprised to find out how freely the recipient will be in giving you this information (if you’re willing to ask).

I have been dumbfounded on occasions with reasons that I simply wouldn’t have even considered. I have certainly been educated in not to assume!

In business, rejection is part of day to day activities. Your resilience to deal with it, learn from it and take action on your new found knowledge is the key.

As that old expression goes, you can please some of the people some of the time… so it’s not all about you as a person but more likely a mismatch between what or how you are making the offering and not an assault on you or your emotions!

Coaching to Success helps you find yourself, give support and offers clarity to what you are aiming to achieve with the means of getting there. For further information, simply call Neil on 07761 187238 or email neil@coachingtosuccess.co.uk for an informal conversation to see how we can help increase your Locus of control or other matters concerning business development.

How does ‘Procrastination’ effect your business’ success?

I’ve got to put my hands up and admit that I am a procrastinator, but I recognise this fact and have actions to insure those tasks I keep putting off don’t get shelved until the last minute!

So how many of these statements apply to you?

  • I usually have to rush to complete tasks on time.
  • I avoid important tasks on my to-do list and fill my time doing low-priority work.
  • When I need to do something that may be a little tasking, I put it off until I feel more inspired.
  • I frequently find myself doing things I had intended doings days ago
  • I sit down to start an important project only to immediately go off to grab a cuppa.
  • When deadlines approach, I often waste time by doing other things.

If, like myself, you find that some of these apply, then I’m afraid to tell you that you too have that disease known as procrastinationitist (OK, I may have made that up!).

No problems, Dr. Nutburn is here to help you…

Prescription A (Work out the WHY):

Is it simply that the job is unpleasant or boring? If so, attack it head on and get it out of the way quickly because it will just loiter there distracting you from other tasks.

A common thought process for procrastinators is that it has to be perfect! Unless you have the resources or knowledge base, it’s not worth starting is it? Sorry to say but ‘good enough’ is often just that. Your work is likely to be at a much higher standard than some so be aware of this ‘why’ and just go for it.

Is it too over-whelming or outside your comfort zone? Are your skill-sets in doubt? Accept this and go for it… you’ll surprise yourself as I often do!

Prescription B (Recognising):

Put off the low important tasks and set a time to do these later (this is prioritising!). Look at the statements made earlier and know which apply to you.

Be aware of continually re-scheduling tasks. This is okay occasionally but check you aren’t doing it regularly for the same tasks!

Prescription C (Look at strategies):

From a psychological point of view, procrastination is a habit. Habits take at least 21 days to form and we all have different ways of taken new ones on board.

Take what you can from these following tips. Try them for 3-4 weeks to insure you have a better chance of creating them:

  • Prioritise – Put jobs in order and do them in that order.
  • Peer pressure – ask someone to check on how you’re doing against set objectives
  • To-Do lists – Create orders so that those ‘unpleasant’ tasks don’t ‘accidently’ get missed!
  • Consequence vs Actions – what are the disagreeable consequences of NOT achieving the objective?
  • Rewards – Set yourself rewards for accomplishing a task. I enjoy making a decent percolated coffee as a simple reward so this doesn’t have to be big.
  • Time constraints – set a time boundary to start and complete tasks.
  • Jigsaw – Large projects can be broken down into segments. Focus on the important parts (borders) then bits that work together (colours/shapes) and then the rest (infill).
  • Try! – We sometimes assume a task will be worse than what it is. Start by simply giving it a try

So start understanding ‘Why’ you are procrastinating, ‘Recognise’ your triggers and ‘Strategies’ how to overcome them.

If you are struggling to find time to complete tasks, getting frustrated with putting things off or feeling overwhelmed by what needs to be achieved, Coaching to Success understand what you are going through so call for a free assessment by contacting Neil Nutburn on 07761 187238 or email neil@coachingtosuccess.co.uk. We’re here to help.

How to achieve the best from appraisals

As is the nature of what I do, ie ask a lot of questions to gain clarity of thought and direction, it wasn’t surprising when I was recently asked to help a client with appraisals.

This brought about a shudder running down my spine remembering days where the big boss would hold appraisals. Or rather, interrogation, where you felt placed in beaming spotlights, asked a myriad of questions extracted from some manual that bore no resemblance to what you actually did.

Bombardment of questions with answers not even considered. A one way conversation on how you need to improve is not, I know this will be hard to believe for some, the correct way to hold an appraisal!

Remove the shackles of normality, re-look at what the appraisal should be about. This is a joint venture for all to develop better ways to harmonise the workforce. Dare I say, ways for the company/manager to also improve as a result of observations from the staff! Now there’s a thought.

Fine tune your LISTENING skills too. Avoid the ‘Why’ question (justification) and ask questions that open with What, Where, How, Who, When (exploratory), eg ‘What would the reason for this be’.

Prepare a report of the appraisee.

  • List training needs and discuss.
  • Note both what organisation and the appraise needs to do.
  • Look back – how well has the appraisee performed against set actions
  • How could they have done better?
  • Look objectively, not emotionally. Work off ‘evidence’ based aspects.
  • What hurdles did the company put in their way as well as what they put themselves
  • Look forward – what achievements are you looking for over the next 6mth/yr
  • How will you assist them in reaching their objectives?
  • Draft a report within 3 working days, both sign and conclude the process within 5 days

Art of listening

  • Show the appraisee that you are listening – look at them
  • Listen to what they DON’T say – look for avoidance around issues
  • STOP TALKING! – once asked, let the appraise answer. If there’s a pause, allow them time to process what they are thinking about.

Conducting

  • Review appraisee’s documents (ie time keeping, job description, client/customer feedback etc)
  • Allow at least half as much time again as anticipated to carry out the appraisal
  • Highlight success and initiatives taken.
  • Question how failings could be handled better (without reprimanding!)

Feedback

  • All evidence based. NOT around personality or assumed motives
  • Provide examples and not generalisation of observed behaviours
  • Ask appraisee to describe their thoughts and feelings about the impact that an identified behaviour will have (ask rather than tell)
  • As Stephen R. Covey stated “First seek to understand, then to be understood”. Use this philosophy throughout the questioning in the appraisal. Both will get so much more from it

Before any meeting, create questions under headings such as Job & Expectations, Supervisory, Fulfilment & Morale, Continued Personal Development (CPD), Teamwork, Equality & Impartiality, Communication, Organisation’s Overview, Clients/Customers so you gain a broad spectrum of understanding and this can then be analysed to create further questions at the one-to-one meetings.

If you wish to go through the process of Appraisals and want to get the best out of managing them or help running them, contact Coaching to Success’ Neil Nutburn, email neil@coachingtosuccess.co.uk or call 07761 187238 to set up discussions. We also have 60 incisive questions based on the above headings too.

Coaching to success is all about creating successful businesses, firms and organisations. We’re here to insure you succeed.