Change

Sep 14 2015

The Power of People’s help via successful delegation!

Often delegation can help relieve an element of stress. The reverse can be said when you try to handle it all and everything then seems stuck or at least moving only in first gear.

Delegation sounds easy, after all, you pass what you don’t want to do onto others … simple! The true art of successful delegation is not that easy. But done correctly, successful delegation build teams, strengthen the business, improve productivity/profit making for a more pleasant working environment.

So let’s start by ascertaining some reasons ‘Why’ as in why people don’t delegate!

No-one has the same level of knowledge.
It takes time to explain what is required – quicker to do it myself!
Fear of delegating yourself out of a job.
Your lack of trust in others’ capabilities.
You don’t know how!

You have progressed to a level but now can’t move forward as your workload eats into your time and more! So how do we get around this? It will be easier to break this into sections.

WHEN to delegate

Your own skill sets can be enhanced or new ones developed by passing other tasks on
Ascertain if this ‘Truly’ has to be done by yourself or whether someone else can manage it
A chance to improve another’s skill-set by them taking it on board

Some of this takes being honest with yourself. There may be tasks which take you out of your comfort zone so you avoid them and, worse still, avoid delegating them for fear someone will know notice!

WHO to delegate to

Check the current workload of the person. It’s no more beneficial to the organisation if you simply pass it onto someone in similar situation.
Skill set. Do they have the skills or how long would it take for them to grasp its importance?
Up-skilling may be a great opportunity for a person to start the promotional ladder!

HOW to delegate

Clarity, from Stephen Covey “Begin with the end in mind”. Insure the person knows when the work is to be completed by. Where they can get resources and what the expected outcome is.
Authority – again, make it clear who has overall responsibility and if this impacts on others, make sure they know too.
Matching workload – insure you delegate to the lowest level. Make sure the work is appropriate to the level of the individual. If anything, give it to someone who will need to stretch a little to achieve it in order to raise their skillset!
Motivation – never underestimate the value of positive motivation. A simple “Well Done” can carry so much weight. Recognition that they have been selected or promoted may be a sufficient reward in itself.
Results – Focus on the outcome. They may have a different, potentially improved productive means of carrying out the task. Assist when required but also allow them to self-develop as you too may learn something.
Support – It’s never wise to ‘Micro-manage’ people, but in the same degree, to leave them completely to their own devices with a new task is equally wrong! Be available to answer questions. Arrange update reports/meetings to allow them to raise concerns and questions.

CONTROLLING the task

Create a delegation log sheet. Indicate who you’ve given a task too and expected completion dates.
Allow them room to find their own way of doing things.
Explain why they have been chosen. This should be done to promote their emotional attachment.
When completed, set time aside to go through the objectives and outcome. Allow lessons to be learned if areas haven’t been done.

Although there is still a lot more to be learned, the above steps will at least set you on the right path towards some of the elements involved with positive delegation.

Coaching to Success specialise in gaining clarity and responsibility. Should either yourself or a member of your team want to enhance your delegation skills to get the best out of your team, please contact Neil by email neil@coachingtosuccess.co.uk or call 07761 187238 to arrange an complimentary meeting and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.

Aug 31 2015

Change is a necessity in our lives but how do we handle those we didn’t wish for?

Often the pleasant things that change go un-noticed while those which go against what we’ve been used to can cause fear or trepidation. Consequently, if you are in the throes of change that is out of your direct control, rather than rebel, look at it from a positive manner, adjusting your own preconceptions as to how it may work out.

To begin, actually adjust your thinking

Reframe – Look to encourage new experiences to get you out of the ‘Norm’ rather than the ‘How will it affect me’ in a negative sense. Give it some positive meaning.
Process orientated – Any Great British Bake Off fans? Well think of change like baking! Stick with me on this … whether it be bread or cakes, there are many ingredients and steps to ultimately produce the wonderful results. It takes time and patience. Change is no different, it needs to be worked through. No ‘Knead’ for any other analogies here!

Okay, now that’s set the way of thinking, let’s move on to territories we experience in change.

Change is inevitable – Changes occur frequently throughout the day and we handle them without a thought. A pen and it runs out, we change to another without thought, a minor change. You see a building site going up, a major change now for those working there and the soon to be new residents It doesn’t affect you, nonetheless, accept change happens.
Change is just learning! – So it’s something you’re not familiar with? Think of some major but pleasurable changes you’ve undertaken. , it was all new to begin but now you’ve probably settled into it quite well now. A little like driving, the first responsibilities at a new job etc. Enjoy new experiences through wanting to learn rather than fearing the unknown.
Address your feelings – Especially when you have no choice. Try avoiding the victim approach of “This isn’t fair, why me?” If it’s out of your control, the decision has been made so start searching for the positive elements. This will be hard to begin but with enough practice, you’ll search the more comfortable way of travelling your new direction. Positive thinking assists in building bridges or opportunities!
Opportunity – welcome change as such. You’ll spend less time fighting it and while you’re searching, write down the positive experiences you’ve found that will open these doors to opportunity.
Notice enjoyable changes! – consider all the areas where positive outcomes can be found in change. When was the last upgrade of your mobile? How many new great features does your new phone now offer. Think of how we used to listen to music and how portable it now is! These are enjoyable changes but even so, they are changes!
S.M.A.R.T. Goals – Specific, Measurable, Attainable, Relevant & Time-bound. My clients will tell you how important I believe this to be. “A dream is a dream but a goal has a time limit!” Create an accurate goal with start, middle and finish. Each component having clear settings with time against each and the most important thing is to establish when you will START and not when to be done BY!

One of the biggest helps is your ability to find a supportive network. Whether this be in your workplace, home, family or friends, look to someone who may have had similar experiences and how they overcame their initial concerns.

Coaching to Success understands change is inevitable. As George Bernard Shaw put it “Progress is impossible without change, and those who cannot change their minds cannot change anything.” And this is where we specialise, in helping you find new paths and then embracing them as you do.

With the change of mind-set, you can achieve almost anything and for those really difficult situations, contact Neil by email neil@coachingtosuccess.co.uk or call 07761 187238. If you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.

Aug 03 2015

‘Procrastination’ – Why do today what you can put it off until tomorrow?

How often do you find that you are about to start something with the best intentions only to find … sorry, hang on a minute, let me just read this email, oh, I better have a look into this… and sometime later we’re back to writing this feature!

There are several reasons we (and I include myself in this!) let procrastination get a grip. These may include:

Waning interest – This is sooooo boring!
Motivation – The Mojo has taken a holiday!
Skill factor – Umm, how do I do this?
Rebel – Don’t want to do it and I’ll prove I don’t have the time!
Failure – What if I can’t do this?
Success – If I do well, will they expect more?

There will be more but I have found that these 6 normally top the bill, so let’s look at them individually.

Waning interest – If, like me, when doing something that’s not that interesting, the ping of an email or something irrelevant but enjoyable suddenly seems to take precedence … STOP! Find somewhere without the distractions and concentrate.
Motivation – Do you believe you need motivation to begin a task? How about this for a radical idea, start the task and then find it! Even the initial steps to beginning a task can promote the somewhat lacking motivation. Set yourself up with a reward once complete, after this feature, a nice inexpensive filter coffee and half hour read of a book will be mine!
Skill factor –Sometimes it’s our own beliefs that hold us back. As a coach, many of my clients hold unfounded beliefs until we establish exactly where the problems lie and look at ways to overcome them. Consider breaking tasks into manageable parts. What is the starting point and the desired end goal? See what areas you are competent at, others may require some additional training or even delegating.
Rebel – Predominantly another ‘subconscious’ level barrier generated from power struggles. I was amazed how when someone gave me a task I didn’t wish to carry out I managed to find every reason for not accomplishing it on time, whereas, jobs I did enjoy, would be cleared straight away! Remove the ‘Emotional’ attachment to the task and look at it from a practical sense. How much trouble would I be in if I don’t complete it? How will this benefit my business by completing on time? Only you can know the truth of this and letting the emotional attachment go will give a much clearer picture.
Failure – None of us set out to fail, nonetheless, it is something that we learn from. Each step we take we learn something new or to persevere can win out in the end. Take J.K.Rowling for example, she got rejected by numerous publishers while working as a waitress. Her break came from the publisher’s 8yr old daughter begging him to publish it! Sometimes it’s simply down to timing!.
Success – “Now if I do this right, they’ll expect me to continue or even improve!” Maybe expectations of you will be increased? And with each successful outcome, you raise your standards once again. Consider each and every task on its own merits WITHOUT considering where it may lead.

There are many tools that can help with procrastination, however, the biggest obstacle is ourselves! Until we start to realise what our own barriers are, procrastination will let its tentacles stretch out and feed on our daily distractions.

Coaching to success work towards breaking down barriers, opening up confidence levels, assessing what’s ahead and planning to succeed in whatever goal their clients wish to attain. To improve your own levels of procrastination or focus, take the first step by contacting Neil on 07761 187238 or email neil@coachingtosuccess.co.uk and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.

Jul 20 2015

STRESSED?!! Know the signs and how to help yourself

Sometimes it’s difficult to know whether the way we are feeling is down to stress or something else!

To start, have a look at the following to see if you recognise any of these symptoms in yourself or someone close:

Emotional symptoms

Frantic mind wishing it to quiet down, difficulty with relaxing
Agitated, frustrated and moody
Distant to those close. Unknowingly pushing near ones away
Feeling overwhelmed, losing control, worthless
Avoiding others.

Physical symptoms

Clenched jaw, teeth grinding, headaches
Insomnia
Nervous, shaking
Low energy
Frequent colds, infections
Raised Blood Pressure

The Health & Safety Executive report 10.4 million working days are lost with one in five visits to GPs associated with stress!

We are designed to deal with stress as a way of life. This can be positive if managed as it helps us remain alert. However, life can throw too much of it our way and this is how our bodies react so we need to be able to recognise these signs nature has been kind enough to give us!

Enough of the symptoms, how do we address them? As a director or senior manager, I have personally been subjected to more stress than should be allowed so I have empathy, actually no, sympathy to those who suffer. I was both physically and mentally strong but even I started to eventually recognise the traits and did something about it before drink or smoking took over!

There is no easy one-fix-all answers, however, try out the following and see which best fits you:

Share and Time it! – When you get home or meet your partner, set up a routine to dump the day’s activities. With a time against it, ie 1hr, for both to offload. Give yourself permission to accept it’s okay to stop worrying about things.
What’s the cause? – One you recognise your own stress warning signs from above symptoms, look to see what’s causing them (Starting a new project, reports to be written, the next blog such as this, lol, items at home.
Own your feeling ~ Take control – How often does your mood change because someone else has ruined your happy time by careless comments? You own the direction of driving your emotional car, avoid giving someone else the keys! Where others are concerned, assess how they make you feel and what you need to make your mood change. Accept areas out of your control for what it is, YOU can’t change it, allow yourself to accept it. This will help reduce stress.
Relax and/or Meditate – Give yourself permission to take time out of everyday life. This truly helps as another means of disconnecting. Listen to some music, read a book, listen to a meditative audio track (something we offer), consider yoga! Try to set aside time daily for an activity, rather than becoming a slave to tasks. Even just 5-10 minutes breaks to simply breathe and think of all the pleasures you have around you while releasing negative thoughts helps!
Scheduled To-do list – Stress can be reduced by creating a timeframe to complete a given task therein. This may be considered an addition rather than a release of stress, however, people who set themselves a time limit, focus on when they start and finish with a much better chance of achieving their objective.
Mistakes happen – The stress of perfectionism adds to the pile! Learn from your mistakes, embrace them and take what benefits you can from this. This is also often related to confidence issues and mastering the fact that we are not robots gives us freedom to relax, reducing stress levels.
Don’t try to please all! – A boss, friend, neighbour always comes to you because you’re always willing to help. Is there someone else who can help that request normally thrown in your direction? Sit back, negotiate what is really important to YOU with those that aren’t.

These are just a handful of areas Coaching to Success can help and we hope this brings about an awareness if nothing else. Stress, if not recognised and managed, can lead into some really dark places, recognising the signs is the first step.

Should you be looking to move forward in Work or Life, take the first step by contacting Neil on 07761 187238 or email neil@coachingtosuccess.co.uk and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.

Jul 06 2015

Do you listen, ‘Truly’ listen to what the other person is saying?

You may have come across a book called “The 7 Habits of Highly Effective People” by the recently deceased Stephen Covey, if not, it’s a good book for those wishing to become truly effective

Out of the 7 habits, one of my personal favourites is #5 “First Seek to Understand, THEN to be understood” and this is what this week’s feature is about.

In the early days of sales and retail, I soon learned that your sales would improve once you started to LISTEN to clients’ needs and NOT what I had to sell. Whether it was a ‘Deal of the week’ item or not, if it fitted their needs, great, they got double satisfaction but first and foremost the art of Listening was paramount to a successful sale.

As a coach, this is a skillset which has been enhanced to insure I hear what isn’t being said as well as what, on the surface is! From here, further incisive questions are asked, then more listening is required to reach a specific objective for clients to obtain their goals.

So how can we improve our listening skills both at work and home to help others and, in turn, ourselves as a result of this? First, look at the following questions and respond honestly with as many answers you believe relevant against each one.

How effective are my Listening Skills?

When listening to someone, I’m likely to:
I interrupt people when:
If I had to choose between speaking and listening, I’d chose to …… because:
Listening comes easy to me when:
When people express their emotions, I feel:
If I can’t have my say, I feel:
I find it easy to listen to people when:
I become easily distracted when listening if:
People I tend to find it difficult to listen to include:
The best listener I know is …… because:

Now review what you have learned about yourself as a listener and list these out.

Once accomplished, complete the following statements:

I know I actively listen well when:
Habits I find irritating in a person speaking comprise of:
To become even more effective at listening, I need to:

With a clearer understanding of your own foibles and strengths, write down what you will work on to improve your skillset.

How often have you started a conversation about something that has happened to you and before you even finish what you’re saying, another party has taken over the story with their own examples? We are all guilty of having what others say trigger our episodic memory but some of us learn that this conversation is not about Our needs but actually to ‘Listen’, in full to the other party.

So once you have mastered the skill of listening, the next step is to quell the desire to re-iterate our own examples into the situation unless it will be ‘truly’ beneficial to the other party.

If you are finding that there doesn’t appear to be anyone around to really listen to your concerns, ideas or plans or feel that an external person to your current situation who will ‘Listen’, truly listen to what you have to say, please contact the author, Neil on 07761 187238 or email neil@coachingtosuccess.co.uk and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.