Coaching to Success

Our business is your success

Time Management

Time for ‘Change’? Let’s ‘Manage’ it to secure the best outcome.

Those who know me will know a favourite expression of mine is “If you continue to travel the same path as you always have, you will inevitably end up at the same destination”.

If you want to …

  • Grow (in confidence or self-worth)
  • Improve sales and/or profits
  • Try different avenues within your business field
  • Have your team or team members take on different responsibilities
  • Change your direction with the path you’re currently on

It’s critical you manage the change, or as many will know “Change Management”. But is it that easy?

I recently worked with a CEO concerning an awkward issue and one that ultimately changed the direction that some people were already heading. By truly recognising what the barriers were (both real and presumed) we worked through a programme of events giving a very clear outcome making it not only real but also manageable.

Much like their situation, should you be in the process of or considering change within your company or personal life, but with so many other things stepping in the way to gain that clarity, this may well help get you on track for a successful outcome.

  1. Create a ‘Change Plan’ – Before you can start any changes, it is crucial that you formulate a project plan looking at why change is necessary, a timeline, the major tasks involved and how it will be implemented. Assess all the possible options available, then select the most appropriate. Keep any other ideas for back-up. Allow it to breathe so it’s a work in progress of which improvements can be introduced.
  2. Clear Direction (Establish a persuasive case and a sense of urgency) – It’s no good having changes just because you’re bored of the way things are! There HAS to be understanding as to why change is necessary and that a clear set of arguments for change is laid out. Not only this, but a planned ‘action’ timescale for it to be within. Although emotions will be involved, try to step away and look at it logically.
  3. Clear Leadership (& ownership) –Not only from the leader(s) but for the teams and members of the organisation too. Should there be more than one leader, then a united front needs to be forged to give a clear message to all affected. Once established, accountability is given to introduce ownership. ‘R.A.C.I.’ is a great model for this (Responsibility, Accountability, Consult, Inform). Coaching to Success are here to help with this.
  4. Consistent Communications (Early and often) – I have to admit that this is my biggest gripe with most businesses. With all the means to communicate, this is still one of the core problems affecting most organisations. Poor communication is the bane of many a working environment. It is critical that poor communication is NOT a factor when change is imminent. There’s an old adage that goes “Tell them what you’re going to tell them… Tell them… and tell them what you told them”. Make sure the message is as clear as day. People perceive things in their own manner which may well be different from the intended outcome. Keep re-enforcing and making sure everyone involved are kept up to date with progress. Do not simply rely on ‘email’ to get your message out. Use face to face through to conferences to presentations to text (if it helps!). To be kept informed insures that innocent comments or ideas don’t grow to uncontrollable monsters.
  5. Maintain & Measure the Progress – Once the change has been started, make sure the momentum is kept up and communications (as stated before) are flowing. If those affected by change don’t see what’s happening, they can easily ‘presume’ that the change will not be happening, or they presume the ‘Need’ has also dissipated! As part of the original plan, develop the relevant milestones which can be celebrated loudly at every juncture. This then keeps the process clear in everyone’s mind so that all can work towards it.
  6. Anchor New Approaches – People need to see the change and the leadership team’s role is to insure that this is embedded in. This can be brought about by recognising and reinforcing the positive behaviours in those directly involved; Insure the ‘Vision’ is kept alive by communicating it; Create the ‘We’ approach rather than the ‘Them or They’; Set challenging and realistic goals; Show clear links between the objectives set and the team success; Recognise those individuals or teams that do well and celebrate as a team. Finally, from the offset, make the ‘New’ way the ‘Normal’ way!

These are the outline areas for a successful transition of change. Each case of change is unique to the company or individual and helping to gain that clarity, as we did with the CEO, is what we’re about.

To gain this for yourself, contact Neil neil.nutburn@coachingtosuccess.co.uk or 07761 187238 to arrange a free consultation on how Coaching to Success can help you. Also, our short ‘interview’ video can be seen at https://youtu.be/RvCwOL4hPco.

There’s no Compromise to Prioritise…

A new client recently explained to me how he was at a stage where he wasn’t sleeping well, his lack of focus was affecting his work and with so many things that all needed to be done, seemingly at the same time, that he was at his wit’s end.

Now with the best will in the world, there are only 24 hours in the day and if you have 26 hours’ worth of tasks, physics simply states that “it ain’t gonna fit!” So how did we go about dealing with this situation? How was he able to regain a peaceful night’s sleep, becoming the less irritable and more pleasant guy that colleagues and family had missed?

Everyone will have their own criteria or needs, no two people will be the same and although there were specific requirements for the aforementioned, there are certain things that we can all adopt to help us gain some clarity. The simplest of all is to Prioritise your workload.

  1. Get it written down – Our thoughts are all vying for the #1 slot. It’s tricky to ascertain which is more important than others when there are so many. First thing to do is get them out of your head and written down.
  2. Time-frame – Now they are out, give each task a simple recognisable title and write a realistic amount of time you envisage spending on it.
  3. Urgent vs Important – What needs the immediate attention? What has a deadline that has to be met (eg Applying for a job that has a closed deadline). What will have a seriously negative outcome if not met?
  4. Scheduled To-Do – Go back to #2 and plan your day(s) according to the amount of time each will take. Write a START time and END time and block this out in your diary. Remember to add time between tasks for all those inevitable unexpected things!
  5. Log – Regardless if a new task or a repetitive one, we can so easily assume they should take less time than expected so don’t ‘assume’, know and log the amount of time you ‘actually’ spend on each to help you plan for future similar tasks.
  6. Order of effort – Look at the tasks that will take you the most effort. Deal with these when you are most productive. If you’re an early morning person, crack on with it then but if you don’t get into your flow until later in the day, take on board the smaller jobs and clear the decks of them.
  7. Manage distractions – know what your distractions are and manage them. I’ve found that one of the biggest is Messenger and/or Emails. TURN THEM OFF!!! Unless you are a business that relies entirely from email orders, you don’t need them. Be brave! Difficult though it may appear, turn them off and only visit them at ‘scheduled’ If it is urgent, people will soon learn you don’t immediately respond unless they call you.
  8. Multi-tasking – It’s a lie! Yep, multi-tasking isn’t time saving, it’s time draining. You start numerous jobs and keep going back to them spending time familiarising yourself with them. Start a job, give it your undivided attention and as far as you can go with it, complete and then move to the next. Refrain from jumping from one to another. From your To-Do list, you’ll have plenty of jobs but you’ll do them more efficiently by concentrating on them one at a time… trust me, it works!
  9. Cut it out! – Literally, cut tasks out if they don’t fit into the priority listing. Delegate what you can and what’s left, leave to one side and concentrate on the priorities you know are critical to the business and/or you. You can’t do everything so if there are areas to be sacrificed, this way you can be honest with yourself as to what are the least important.
  10. Review – Check your task list and see what can be delegated. Trust others to do it. If, as a sole trader or entrepreneur, you have to manage many aspects of the business, ie admin, then set a time (we refer to this as a ‘default diary’ entry, same time every day, week, fortnight etc depending on required frequency) and then don’t add this to the worry pile as it has its allocated slot. Also, keep assessing the priorities as later, those tasks that initially appeared high on the list may not necessarily be that important so keep revising.

Well there are ten areas to help start the process. An author who I totally admired was Stephen Covey and he once quoted “The key is not to prioritise what’s on your schedule, but to schedule your priorities”. A great mantra to take on board.

Coaching to success understand the headaches that a busy career or life can bring and we have the expertise, much as the client mentioned earlier, to help you through those harrowing times. To help you set clear parameters and offer the motivation to see you through to the end with positive and profitable outcomes.

Take the first step to gaining this clarity and contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk who, with tools and techniques, can assure you of a smoother, quicker transition from despondency to joyful completion.

Pink Floyd had it “Fritter and waste the hours in an off-hand way”

As summer has now descended, this season affects us all in many ways where ‘time’ is concerned. Some businesses may find trade is a little slack, others find it turns exceedingly busy along with the added pressure of people being on holiday to complicate matters further.

Other areas include consideration of how you’ll effectively handle the workload you already have before going on holiday yourself. Then there’s that bugging question of maybe taking just a little with you!

However we look at time, we cannot change the fact there are always 60 minutes to an hour and 24 hours in a day. Time has value! Consider this:

  • 1 Year to a student who just failed their exams
  • 1 Month to a mother who gave birth to a premature baby
  • 1 Week to a weekly magazine editor
  • 1 Hour to lovers waiting to meet
  • 1 Second to someone who just avoided a car accident
  • 1 Millisecond to an Olympic athlete

Managing what we have to achieve in the time we have and to maximise the return on that time will forever be a changing. The key is realising the signs, priorities and the importance, so here are a few tips to help you.

Often we do all those little jobs with the intention of approaching those larger projects later. Funny how that larger project either constantly gets put off or, worse still, suddenly looms over us demanding our immediate attention. I was guilty of that until I realised it’s best to deal with the larger job and fit the other items around it.

When next online, look up https://www.youtube.com/watch?v=38U_rLLW-qM to see how important it is to plan around the significant things in our life/work first, then the necessary areas, then minor/leisure and finally the usual stuff that takes up time.

When we prioritise on the bigger things, allowing the diminishing importance items to fill in around, we find we use time more efficiently.

One of the biggest time thieves is ‘Procrastination’. To help you understand what affects you, look at these following questions…

  1. Overwhelming – What appears insurmountable at this moment in time? How could you break it into manageable parts?
  2. Unclear flow – Look to set ‘Clear’ tasks with defined outcomes. What questions do you need to ask to make yours clearer?
  3. Unclear Goals – Obtain clear objectives! What outcome are you looking for?
  4. Overcommit – Some will take on more workload when they have enough already. Be honest with yourself and search deep, when found, what would be the outcome of turning work away?
  5. Fear of Failure –What are your areas that you may not feel confident about? What is the driving fear behind simply getting on with it?
  6. Fear of Change – What areas of work/life could you start to make small constant changes to allow you to become more open to larger changes?

These are some areas Coaching to Success help their clients with. Often it is easier to have someone ask these questions rather than working through them on our own. We can avoid those questions we don’t wish to answer but are okay to open up (almost like giving yourself permission) if someone else asks.

Should you be looking to find ways to improve your own time management, or, in reality, managing tasks within a given time frame!, contact Neil on  07761 187238 or email neil@coachingtosuccess.co.uk who, with tools and techniques, can assure you a little out to work on this, you’ll be amazed at what you will be able to achieve.

Do you associate with these business struggles…

I am no different than any other company in areas of a coaching/mentoring that I offer to that of other businesses when it comes to struggling. However, I recognise what they are and do something about it and would like to share some with you.

So in this feature we cover recognisable areas whether you head an organisation or work within one and come up with methods by which to address them.

On the Verge – All too often we work, work, work all hours possible. Warning! We are NOT robots and you will burn out. Do not be a martyr to the cause, look to see what can seriously be delegated. Learn to let go.

Using your head – Oh I have been there. I know best and it will take too long to explain to others as it’s all in my head. As well as this, tasks get done when you remember them (poor time management). Look to create your own protocols and procedures for consistency in what you do. If you have a team, insure they too follow the procedures which helps keep track of any element through its life cycle.

Fear of failure – Things seem alright, why rock the boat? Why take unnecessary chances for fear of potential failure as opposed to moving with your desire for success. This is a mind-set area not based on fact. Work with a positive ‘I chose to make the best of an un known rather than fearing it’. Try it a few times and see what positive affirmations can give you and your business.

Marketing ROI – What IS your Return On Investment? Be honest with yourself. Don’t know! Well I would strongly recommend assessing the time and money outlaid on marketing. Too many organisations rely on you simply throwing money at them without really giving what you expect. Look, monitor, re-evaluate.

Research – Do you really know the market you are aiming at? If your target market seems unclear, rather than attempting to sell to all, look at the Psychographics (personality, values, opinions, attitudes, interests, and lifestyles) of the Demographics (quantifiable characteristics of a given population) of your target market.

Constantly doing the same task – Look to see how repetitive tasks can be formalised with little input to create the overall masterpiece. This can be anything from quoting to copying and pasting messages. Look to formalise it. Use Mail Merge for creating a standard letter or quote with information extracted from a spread sheet. Copying and pasting cannot only be time consuming but is inherently open to mistakes (as I have found out to my cost historically!). Think Time Management.

Go it alone – Politically this is a bit of a hot subject at the moment, however, in business, I look to Aristotle’s wise words, “The sum of the total is greater than the sum of its parts”. Look to share your knowledge base and gain knowledge from others. Networking or Mind dump groups are great to accomplish this.

Stationary Skill-Set – To be blunt, it is a vicious market out there. If you stand still, not only will you miss the train but others will catch it! Never stop learning or looking forward to new ways. For those of you old enough to remember, look at Encyclopaedia Britannica or Kodak for examples of companies who thought the modern digital era would not affect them. Keep up with or ahead of the game. Look at every aspect from software enhanced presentations to innovative ways of pushing forward using time saving elements that will have a positive effect on everyone within the organisation.

Although some may appear obvious, we can easily get caught in the day-to-day running of the business. Step back occasionally, view what is going on. Treat yourself to regular reviews and learn to develop ways to get around what sometimes appear insurmountable problems that when broken down, can be manageable chunks.

Coaching to Success specialise in addressing ‘clarity’, you could say we demystify the foggy screen of your business’ windscreen. Should you or members of your team be looking to gain some direction in the organisation, first contact Neil either by mail at neil.nutburn@coachingtosuccess.co.uk or direct via phone 07761 187238. Our business is Your success, let us help you move on to turn Struggles into challenges and challenges into positive rewards.

Decision making made easier…

I was with a client the other day when they commented on the difficulty of making well-considered decisions. Now he is more than capable of making decisions but the fact that, much as most of us in today’s hectic lifestyle, making clear decisions can sometimes be difficult due to the constant demands and distractions we are all regularly subjected to.

I then began to think about how fast-paced the world has become and how decisions, right or wrong, are made more on a whim, based on little structure or evidence due to our time constraints.

I often see people spending a fair amount of time re-visiting tasks as interruptions have distracted them. This in turn brings up other topics such as Procrastination and Time-management but we’ll leave those for another day.

At the moment, we are looking at decision making! How do we gain clarity over making judged and worthy decisions? I use a tool called the ‘Cartesian Quadrant’ and the eventual outcome is as a result of 4 well-considered factors to create a satisfactory result.

To begin, grab a clear sheet of A4 paper. Allowing enough room to write along the top and down one side, draw a large box and then lines central top to bottom and central left to right to create a 2×2 matrix.

Top left box is No.1, Top right is No.2, Bottom left No.3 and finally bottom right is No.4

Now for the titles and these will depend on what the decision you’re attempting to come to. However, the principle remains the same, just the wording differs.

To explain, let’s look at a couple of situations. One may be to do with a result from your own personal action, therefore the result will be “What will happen if I do make the change” (#I), whereas another may be to do with a work promotion, therefore “What will be the outcome if we do proceed with this promotion”. Now to make this more apparent…

Along the top, using the above ideas, on the left write “If I DO make the change” on the right, “If I DON’T make the change”. Along the side, level with the top box write “What WILL happen” and underneath, “What WON’T happen”

So each box now raises these questions

No.1 “What WILL happen If I DO make the change”

No.2  “What WON’T happen If I DO make the change”

No.3  “What WILL happen If I DON’T make the change”

No.4  “What WON’T happen If I DON’T make the change”

Simply write your thoughts in each category. Should you be interrupted, you’ll be able to return and focus on each element until you have satisfied all options. As a guide, approach each one with a different outlook. Ie, how will it affect you personally? How will your thoughts be effected from a work, client or friend’s perspective?

Clarity is the key and until you have assessed each area, judgement may be slightly biased. If this is what you wanted, you at least can view what the argument could be and already be armed with your reply!

Coaching to success is all about the ‘Clarity’ and in the melee of rapid business highways where it sometimes appears we don’t have time to scratch our proverbial and this is where we help first help find the time and then to focus on actins to achieve what wouldn’t be perceived as possible before. We have such belief in this, we will credit any person or organisation for the coaching should they not deem it to be a worthwhile return on investment.

If you’re open to take on the challenge, contact Neil either by mail at neil.nutburn@coachingtosuccess.co.uk or direct via phone 07761 187238. Our business is Your success, let us help you gain that clarity to succeed in the next level