Team Building

Feb 01 2016

The ‘Key’ strengths of Successful Management … Prt 2of2

The last article covered areas in management concerning pleasing everyone and making time for management. Looking at setting standards, being open-minded, communication, problem solving and the art of listening.

As promised, here are the next six areas to consider when mastering the role of Manager.

Previously we looked at two areas that help towards ill-feelings that managers receive, below are another three to be considered.

Maintaining the old mind-set – You have moved on from the role you undertook but you still attempt to do the same old job!
Avoid difficult issues – Confrontation between team members; Putting off doing the reports; Making ‘that’ phone call; Meeting someone you dislike … this list can go on. Trying to ignore it isn’t the answer!
Self-belief – In the past, I thought my rapid ascension was due to luck. Was I really management material? Could I handle this next role? Well, those who appointed me believed in my abilities so look pragmatically as to why you’ve been chosen!

To continue from lessons I have personally learned as a result of seeking further academic qualifications, from experience as well as the good book of ‘How Not Too’ according to bosses I have worked with (and in one occasion, exceeded!), here are another set of clues to take on board.

Courteous & Direct – Refrain from saying one thing but thinking something else! Drop the Jeckyll & Hyde! People like you to be frank and direct about areas such as performance. Do this with humility but also remember the power of ‘Please’ and ‘Thank you’
Humour – For those that know me personally, humour and raising the feel good factor is something I’ll always aspire to achieve. Don’t make a joke of the person or situation, but witty comments relating to the issue will help reduce fearful thoughts and put people at ease.
Respect – All too often I’ve heard manager’s refer to their team as Half-wits, or other derogative remarks (I’m sure you will know of similar expressions). These are not only discriminatory but disrespectful. This in turn leads to distrust and further lack of respect. Here’s the catch, if you think that, you will receive that! To improve performance change your own thought process to thinking ‘positively’ towards staff and their abilities. Acknowledge people’s contributions. Offer assistance rather than reprimand for those who are unsure of what’s expected or lack in skillset.
Praise in Public, Reprimand in Private – We all know variations on this saying but how does it relate to you? I have seen people in authority too frequently belittle people in front of others but to what end does it serve? All too often it’s easier to criticise and take things that go well for granted. Consider the way you currently manage both negative and positive situations and start to adopt this philosophy.
Vulnerability – Showing that you may make mistakes or that you are wrong isn’t a weakness but makes you human and thus, more approachable.
Self-belief – Confidence can affect us all! If you put yourself or abilities down, it’s going to be tricky picking yourself up. Whether it be developing a small business or stepping into new Executive roles. A great saying is “Fake it ‘til you make it” or “Act as if” would be a milder interpretation. This isn’t to say be false but encourages a self-perpetuating growth in your confidence to overcome any hurdle.

Other areas to also consider include focusing on the big picture, being authentic and accessible all while being an independent thinker who looks for solutions rather than focusing on problems.

Coaching to success specialise in Management (Procedure) & Leadership (People) and whether it be yourself looking to get that edge over internal or external competition or simply looking for better ways to help manage the business, contact us by calling Neil Nutburn on 07761 187238 or send an email to info@coachingtosuccess.co.uk to arrange a free, no obligation consultation.

Our business is about your success and your future successes are in your hands so give us a call so we can help you turn the ideas into reality.

Jan 18 2016

The ‘Key’ strengths of Successful Management … Prt 1of2

Whether you have been promoted, gone straight into the role or found yourself suddenly responsible for those around you, the majority of us like that feeling of being noticed for what others perceive us to be capable of. And what of those who manage on your behalf? What of their style? How does the team(s) look or regard them?

Due to the complexities involved in becoming a respected and admired manager, this feature will be in two parts with the second being a fortnight from now.

We begin this new adventure full of enthusiasm, clear in the knowledge that we will be successful in our endeavours. Then the honeymoon period is over. Demands upon you have increased, those around you approach you differently, the anticipated respect you thought you would obtain is absent. Worse still… you find yourself alone!

So, the happy world of management! It’s great isn’t it? Well it can be, but let’s first look at the areas that help towards creating this ill-feeling and then we’ll look at ways to move forward:

Trying to please everyone – Most of us in management have fallen into this trap but understand that you will need to make decisions that not everyone will like or appreciate!
Make time for managing – Management is about processes, structure, order and not about how much work you do compared to others! Knuckling down to get the job done doesn’t engage others and lack of ‘management’ results in both disengagement and disinterest from those who answer to you.

So where do we go from here? Having learned through education, experience and seeing historic examples from poor managers I followed in my career, I’ve developed a list to aid obtaining that respect a great manager deserves, while I also learned a lot about how management and projects work.

Set the standards – Raise the standard of work, demeanour, attitude and professionalism for all to aspire to.
Open-mindedness – For others to ‘invest’ in what they do. Take an approach of thinking ‘Yes’ before ‘No’ and that the initial idea is just the beginning thought, a small acorn from which greatness may develop. Encourage ideas.
Communicate – Knowledge is NOT power if retained by one person! Develop your communication skills and open that office door. Consider all the means of communicating: Emails, Skype, Written reports, Seminars, Meetings and yes, speaking to one another! Be seen as being approachable and rather than harbour ill-feelings towards someone, put it on the table for discussion.
Problem Solver – Look at a situation with the aim of finding a solution and asking for ideas is a great trait for others to aspire to.
Listen – “Seek first to understand, Then to be understood”, Stephen Covey states as #5 in his book “The 7 Habits of Highly Effective People” (a good read if not done so previously!). The best way to manage this is to listen. Your team may see things that you don’t and respect will be gained if you’re willing to lend an ear.

This is but a start. 3 more areas and another 6 management considerations will be highlighted in the next feature. See how you or the managers under your remit get on with these and here’s to wishing you all the developed success this will bring until the next instalment.

Should you look to gain further professional help, Coaching to success specialise in Management (Procedure) & Leadership (People) and whether it be yourself looking to get that edge over internal or external competition or simply looking for better ways to help manage the business, contact us by calling Neil Nutburn on 07761 187238 or send an email to info@coachingtosuccess.co.uk to arrange a free, no obligation consultation.

Dec 07 2015

How to overcome the particular set of challenges that comes with teamwork!

I have a favourite saying from Aristotle: “The sum of the total is greater than the sum of its parts” and this is never more apparent than when working with teams.

How often do groups of people work against the grindstone as there’s no clearly defined goal. Leaders who shout out orders with no real understanding of what they’ve requested. Those within a team who are clueless to exactly what’s expected of them or what about that person no one gets on with? I daresay you could give many other examples either from historical or even present situations!

Humans are pack animals and work best ‘together’ as opposed to alone. Working with others inspires different thought processes or directions, feedback for new ideas and a sharing of tasks to insure the ultimate goal is reached.

OK, the labour was predominantly slavery but the pyramids couldn’t have been built by one or two people. There were designers, architects, directors and workforce. All playing different parts but all working together to create the wonder we can now see thousands of years on.

So how do we improve morale or productivity from our teams?

SWOT Analysis – See where the Strengths, Weaknesses, Opportunities & Threats are. Carry out the same analysis for each individual within a team. Where there is Weakness/Threats in the business, see the individuals for their Strengths/Opportunities to fill those gaps. Train and support them.
Coaching – Getting outside help is most beneficial, however, when not immediately viable, take some clues from the way coaches operate. Adopt approach of ‘Ask’ not ‘Tell’ to achieve consensus. Value each team member and their contributions. Manage the ‘power dynamics’ especially in open forums.
Model Team – Take some time out to consider how other successful teams operate and research what key elements they use. See how to manipulate those concepts so your team could benefit.
Know the players! – Belbin depicted 9 roles (Plant/Co-Ordinator/Monitor Evaluator/Implementer/Completer Finisher/Resource Investigator/Shaper/Teamworker and Specialist). A team Ideally will have someone from each sector. If insufficient numbers, then members may be able to take on more roles. Contact us to see how we can help you further understand how best to use this model.
Performance –Address how the individual’s or team’s potential can be influenced by what is interfering with their output. Too frequent meetings; minor irritants like un-necessary paperwork, reports etc. We so rarely work to our full potential as a result of ‘interference’ so look to see what is necessary and whether this can be delegated. The responsibility for high performance in teams lies with each player knowing what needs to be achieved, taking personal responsibility and working collectively

These are but 5 steps of many that you can take whether at work or in your personal/social life. Working within an environment that is not conducive to the harmonious values each member has simply results in under performance by each member.

Businesses who still look at the cost of employees as being the easiest thing to ‘Cut’ rather than invest in and reap much higher rewards is beyond me, however, this is the world we live in so look to adopt a more positive Team and who knows…

For further development of teams, Neil has a way of motivating teams to perform at their best so contact him on directly on 07761 187238 or email neil.nutburn@coachingtosuccess.co.uk to have a complementary and confidential discussion or meeting to see how we can help you manage team dynamics effectively and efficiently by engaging the team quicker and more productively through working together while supporting the businesses’ growth plan.

Sep 28 2015

Let’s lead by transformational approach rather than lack of vision!

Whether a cash rich company or one on the up, great Leadership will make the difference in ‘How’ you’ll reach the firm’s objectives and ‘When’ too.

As a director within supply and logistics of building material, using positive leadership, I led a great team to move location, while still trading and growing all during the last recession!

This recession attacked the finances of every business. Consequently, focusing inwardly became the new emphasis but NOT in a good way! Staffing levels reduced, outside training obliterated and cutting costs became the norm. Leadership was all about how to maximise the output using the constant restraints of cuts. This has now frequently become ingrained in the current work methodology.

Maslow wrote in 1966 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail!” Based on this observation, if leadership continues to adopt the aforementioned attitude, growth will actually be hindered so now is a great time to look towards creating the new order.

Consider this thought… “If you are to stay on the same path, you will inevitably reach the same destination!” Now is the time to be ahead of the game and carve a new path.

How is the ‘Leadership’ in your organisation? Is there fresh inspiration? Can someone internally hold the mantle in going forward, if not, then maybe external help. Does the team lack motivation? Are you still focusing on process via transactional driven leadership rather than positive ‘relationship’ leadership? Be truly honest when reflecting on this question as opposed to what you wish was the reality.

How do we start taking real positive steps forward?…

Internal S+O to fix business W+T ~ Using the SWOT (Strength, Weaknesses, Opportunities & Threats) acronym, look for the strengths within your teams. Not just the obvious ones. Find the Strengths and Opportunities within to see how they can assist with resolving the Weaknesses and Threats.
Aristotle: “The sum of the total is greater than the sum of its parts” ~ Allow different sectors to work together. Conjoin ideas to overcome the obstacles. Take ideas from everywhere. Ie Speak to accounts, admin, sales, marketing about logistical transport issues, great ideas can come from a myriad of different locations. Simply learn to be open-minded.
Open Communication ~ Develop trust between team members and hold open conversations where no ‘new’ idea will be ridiculed but rather explored! With all changes, keep those around up to date so they can’t make their own ‘assumptions’. Remember to ‘Receive’ as well… after all, communication means “the activity of conveying information through the exchange of information”. Do not assume, communicate!
Clarity of Direction ~ Set ‘Clear’ goals. This way members ‘know’ what they should be doing or aiming for. Use SMART goals, yes, we all know OF them but how many put them into PRACTICE? I’ve found they can be really beneficial if set realistically and worked towards.
motivate .. Motivate .. oh, and MOTIVATE! ~ We frequently set off with all the best intentions only to fall back to ‘Old ways’ a month or two down the line. Motivation is tricky to uphold but look to see what makes your team buzz. Keep on top of the SMART goals, keep lines of communication open, work to unite not segregate. Look to the internal strengths to fill the business holes. And while you’re at it, why not have a look at Maslow’s Hierarchy of Needs?

This is just the start to creating a positive workforce, there are many more ways but all are generated around emotional behaviour as opposed to system checklists. Try out some new ideas, involve others around and see what difference it makes!

Coaching to success work with many teams and their leaders in creating a pleasurable working environment where a smile carries so much more productivity than trying to work with processes alone.

Check out our other features to find out more or contact Neil Nutburn direct at neil@coachingtosuccess.co.uk or call 07761 187238 to arrange an complimentary meeting and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.

Sep 14 2015

The Power of People’s help via successful delegation!

Often delegation can help relieve an element of stress. The reverse can be said when you try to handle it all and everything then seems stuck or at least moving only in first gear.

Delegation sounds easy, after all, you pass what you don’t want to do onto others … simple! The true art of successful delegation is not that easy. But done correctly, successful delegation build teams, strengthen the business, improve productivity/profit making for a more pleasant working environment.

So let’s start by ascertaining some reasons ‘Why’ as in why people don’t delegate!

No-one has the same level of knowledge.
It takes time to explain what is required – quicker to do it myself!
Fear of delegating yourself out of a job.
Your lack of trust in others’ capabilities.
You don’t know how!

You have progressed to a level but now can’t move forward as your workload eats into your time and more! So how do we get around this? It will be easier to break this into sections.

WHEN to delegate

Your own skill sets can be enhanced or new ones developed by passing other tasks on
Ascertain if this ‘Truly’ has to be done by yourself or whether someone else can manage it
A chance to improve another’s skill-set by them taking it on board

Some of this takes being honest with yourself. There may be tasks which take you out of your comfort zone so you avoid them and, worse still, avoid delegating them for fear someone will know notice!

WHO to delegate to

Check the current workload of the person. It’s no more beneficial to the organisation if you simply pass it onto someone in similar situation.
Skill set. Do they have the skills or how long would it take for them to grasp its importance?
Up-skilling may be a great opportunity for a person to start the promotional ladder!

HOW to delegate

Clarity, from Stephen Covey “Begin with the end in mind”. Insure the person knows when the work is to be completed by. Where they can get resources and what the expected outcome is.
Authority – again, make it clear who has overall responsibility and if this impacts on others, make sure they know too.
Matching workload – insure you delegate to the lowest level. Make sure the work is appropriate to the level of the individual. If anything, give it to someone who will need to stretch a little to achieve it in order to raise their skillset!
Motivation – never underestimate the value of positive motivation. A simple “Well Done” can carry so much weight. Recognition that they have been selected or promoted may be a sufficient reward in itself.
Results – Focus on the outcome. They may have a different, potentially improved productive means of carrying out the task. Assist when required but also allow them to self-develop as you too may learn something.
Support – It’s never wise to ‘Micro-manage’ people, but in the same degree, to leave them completely to their own devices with a new task is equally wrong! Be available to answer questions. Arrange update reports/meetings to allow them to raise concerns and questions.

CONTROLLING the task

Create a delegation log sheet. Indicate who you’ve given a task too and expected completion dates.
Allow them room to find their own way of doing things.
Explain why they have been chosen. This should be done to promote their emotional attachment.
When completed, set time aside to go through the objectives and outcome. Allow lessons to be learned if areas haven’t been done.

Although there is still a lot more to be learned, the above steps will at least set you on the right path towards some of the elements involved with positive delegation.

Coaching to Success specialise in gaining clarity and responsibility. Should either yourself or a member of your team want to enhance your delegation skills to get the best out of your team, please contact Neil by email neil@coachingtosuccess.co.uk or call 07761 187238 to arrange an complimentary meeting and if you’re online, have a look at his interview video at https://youtu.be/RvCwOL4hPco where you’ll be assured a warm welcome to discuss how we can help.