Prioritising

Aug 02 2016

Change! Communication is key

Change! Hmm, not something we, as a human race, embrace. I know there will be some who openly state that they encompass it in what they do, my hand is up for that concept… well, as long as it is something I ‘wish’ to change. But how much do you embrace it when it is something unappealing?

Worse still, what happens if this change is forced upon you or if informing others that change will take place knowing the resistance you are likely to receive.

Change isn’t simple like changing a tyre on a car. With this, all you are doing is replacing ‘Old’ with exactly the same but a newer variety. Change affects our mental state of wellbeing, beliefs or values so we have to be careful in our approach.

But do we actually need to change? The simple answer to that is YES! Look at Kodak, Encyclopaedia Britannica or Woolworths and you see what happens to those who don’t embrace change. It is inevitable and those who are at the forefront to change are the ones who lead in business.

Now look at the reason for change. Will it truly improve the effectiveness of the business? If unsure, this ‘clarity’ needs to be established first, and clarity is the key.

I know some who think information is power and best kept close to the chest, then wonder why morale is down, people aren’t being open, conversations are secretive etc. This then comes back to how clear communication is paramount to the success of change needed. The element of the unknown causes anxiety, distrust and barriers the delay of shift.

So how is change communicated? See the following just for a starter…

The Grapevine; Notice Boards; Appraisals; Email/Intranet; Face to face meeting; Briefings; Rallies; Presentations; PR Agency/Dept; Conference calls; Annual report; Internal memo; Letter; Telelphone and many more. Think of these and other means by which the message can and should be relayed. NEVER rely on just one format.

I know someone who sends out all important information via FB Messenger, and no matter how many times I advise him that he should also consider text and email, he still uses just the one media form and wonders why some people don’t get to know about his updates!

Make your message sufficient in content, clear and not dependant on the grapevine. If it affects specific people, directly address them and before they find out from someone else.

Albert Mehrabian, Professor Emeritus of Psychology is known for his publications on the relative importance of verbal and nonverbal messages. This said, 55% is through gesticulation, 38% tonality but only 7% in the words used. Think on this when communicating only through writing.

People read things in the frame of mind that they are in and not necessarily that of the writer so care is needed when using only words as the simple sentence “Standards need to be raised and more focus is required” could be interpreted by a reader as “Are you saying I’m ineffective?”, “Is the company under threat?” or “Are you threatening me?”

To ensure we feel valued and connected, base wording around being:

Clear and directional
Focused with steps
Reassuring to reduce worry/anxiety
Motivational

And tie the relevant informer to the relevant party! Well, that includes everyone doesn’t it? Not necessarily, think strategically as to who can relay the message better, for example:

Staff to Suppliers
Staff to Customers
Team Leader/Supervisor to Team
Director to Manager
Board to Stakeholder…

Some can be more relevant to pass the message on than others. Who would be best to relay the information in your organisation?

John P. Kotter developed 8 steps for successful change, these being

Increase urgency – this helps motivate and move people
Build the guiding team – the people who see things are driven through
Get the vision right – Back to clear communication and strategy
Communicate for buy-in – Make it clear and people start to but into the idea
Empower action – Support rather than micromanage
Create short-term wins – Keeping the momentum going
Don’t let up – Change ideas, adapt but keep focused on the end goal.
Make change stick – Avoid the pull of ‘tradition’. Ensure new and winning behaviour continues.

Change encompasses so much from communication, concept, behaviours, values, planning, strategy, the emotion journey of those affected, resilience and engagement just to mention.

If it was easy, we would have done it ages ago but change isn’t as simple as the tyre, it is so much more complex and clear communication is essential in the development.

If you are in the process of considering change, call Neil on 07761 187238 or email neil@coachingtosuccess.co.uk who, with tools and techniques, can assure you of a smoother and probably quicker transition so all benefit.

Jul 04 2016

Do you associate with these business struggles…

I am no different than any other company in areas of a coaching/mentoring that I offer to that of other businesses when it comes to struggling. However, I recognise what they are and do something about it and would like to share some with you.

So in this feature we cover recognisable areas whether you head an organisation or work within one and come up with methods by which to address them.

On the Verge – All too often we work, work, work all hours possible. Warning! We are NOT robots and you will burn out. Do not be a martyr to the cause, look to see what can seriously be delegated. Learn to let go.

Using your head – Oh I have been there. I know best and it will take too long to explain to others as it’s all in my head. As well as this, tasks get done when you remember them (poor time management). Look to create your own protocols and procedures for consistency in what you do. If you have a team, insure they too follow the procedures which helps keep track of any element through its life cycle.

Fear of failure – Things seem alright, why rock the boat? Why take unnecessary chances for fear of potential failure as opposed to moving with your desire for success. This is a mind-set area not based on fact. Work with a positive ‘I chose to make the best of an un known rather than fearing it’. Try it a few times and see what positive affirmations can give you and your business.

Marketing ROI – What IS your Return On Investment? Be honest with yourself. Don’t know! Well I would strongly recommend assessing the time and money outlaid on marketing. Too many organisations rely on you simply throwing money at them without really giving what you expect. Look, monitor, re-evaluate.

Research – Do you really know the market you are aiming at? If your target market seems unclear, rather than attempting to sell to all, look at the Psychographics (personality, values, opinions, attitudes, interests, and lifestyles) of the Demographics (quantifiable characteristics of a given population) of your target market.

Constantly doing the same task – Look to see how repetitive tasks can be formalised with little input to create the overall masterpiece. This can be anything from quoting to copying and pasting messages. Look to formalise it. Use Mail Merge for creating a standard letter or quote with information extracted from a spread sheet. Copying and pasting cannot only be time consuming but is inherently open to mistakes (as I have found out to my cost historically!). Think Time Management.

Go it alone – Politically this is a bit of a hot subject at the moment, however, in business, I look to Aristotle’s wise words, “The sum of the total is greater than the sum of its parts”. Look to share your knowledge base and gain knowledge from others. Networking or Mind dump groups are great to accomplish this.

Stationary Skill-Set – To be blunt, it is a vicious market out there. If you stand still, not only will you miss the train but others will catch it! Never stop learning or looking forward to new ways. For those of you old enough to remember, look at Encyclopaedia Britannica or Kodak for examples of companies who thought the modern digital era would not affect them. Keep up with or ahead of the game. Look at every aspect from software enhanced presentations to innovative ways of pushing forward using time saving elements that will have a positive effect on everyone within the organisation.

Although some may appear obvious, we can easily get caught in the day-to-day running of the business. Step back occasionally, view what is going on. Treat yourself to regular reviews and learn to develop ways to get around what sometimes appear insurmountable problems that when broken down, can be manageable chunks.

Coaching to Success specialise in addressing ‘clarity’, you could say we demystify the foggy screen of your business’ windscreen. Should you or members of your team be looking to gain some direction in the organisation, first contact Neil either by mail at neil.nutburn@coachingtosuccess.co.uk or direct via phone 07761 187238. Our business is Your success, let us help you move on to turn Struggles into challenges and challenges into positive rewards.

May 09 2016

Decision making made easier…

I was with a client the other day when they commented on the difficulty of making well-considered decisions. Now he is more than capable of making decisions but the fact that, much as most of us in today’s hectic lifestyle, making clear decisions can sometimes be difficult due to the constant demands and distractions we are all regularly subjected to.

I then began to think about how fast-paced the world has become and how decisions, right or wrong, are made more on a whim, based on little structure or evidence due to our time constraints.

I often see people spending a fair amount of time re-visiting tasks as interruptions have distracted them. This in turn brings up other topics such as Procrastination and Time-management but we’ll leave those for another day.

At the moment, we are looking at decision making! How do we gain clarity over making judged and worthy decisions? I use a tool called the ‘Cartesian Quadrant’ and the eventual outcome is as a result of 4 well-considered factors to create a satisfactory result.

To begin, grab a clear sheet of A4 paper. Allowing enough room to write along the top and down one side, draw a large box and then lines central top to bottom and central left to right to create a 2×2 matrix.

Top left box is No.1, Top right is No.2, Bottom left No.3 and finally bottom right is No.4

Now for the titles and these will depend on what the decision you’re attempting to come to. However, the principle remains the same, just the wording differs.

To explain, let’s look at a couple of situations. One may be to do with a result from your own personal action, therefore the result will be “What will happen if I do make the change” (#I), whereas another may be to do with a work promotion, therefore “What will be the outcome if we do proceed with this promotion”. Now to make this more apparent…

Along the top, using the above ideas, on the left write “If I DO make the change” on the right, “If I DON’T make the change”. Along the side, level with the top box write “What WILL happen” and underneath, “What WON’T happen”

So each box now raises these questions

No.1 “What WILL happen If I DO make the change”

No.2 “What WON’T happen If I DO make the change”

No.3 “What WILL happen If I DON’T make the change”

No.4 “What WON’T happen If I DON’T make the change”

Simply write your thoughts in each category. Should you be interrupted, you’ll be able to return and focus on each element until you have satisfied all options. As a guide, approach each one with a different outlook. Ie, how will it affect you personally? How will your thoughts be effected from a work, client or friend’s perspective?

Clarity is the key and until you have assessed each area, judgement may be slightly biased. If this is what you wanted, you at least can view what the argument could be and already be armed with your reply!

Coaching to success is all about the ‘Clarity’ and in the melee of rapid business highways where it sometimes appears we don’t have time to scratch our proverbial and this is where we help first help find the time and then to focus on actins to achieve what wouldn’t be perceived as possible before. We have such belief in this, we will credit any person or organisation for the coaching should they not deem it to be a worthwhile return on investment.

If you’re open to take on the challenge, contact Neil either by mail at neil.nutburn@coachingtosuccess.co.uk or direct via phone 07761 187238. Our business is Your success, let us help you gain that clarity to succeed in the next level

Apr 27 2016

5 steps towards making that decision…

In the past, as I progressed through the ranks of corporate management there were important decisions to be made of which I really didn’t know where or how to start but, in the end, I got there.

You know what it’s like, you make correct decisions, woohoo, everything pops up with that wonderful fragrance of roses. However, when it goes wrong, all you can smell is that stuff you put around the base of them!

So surely it’s imperative that we offer some mindful consideration that isn’t blinded entirely by emotional outcome? Knowing others undergo these same pressures, I felt I’d share my learnings and the several steps I developed to aid that final decision:

The Gathering – (Nothing to do with Sean Connery/Christopher Lambert in Highlander for those fans out there!) Is all about the information. What do you need? Write these down so they’re not scrambling for positioning or confusing your thought process. Look within yourself as well as factual or logical sources. Are you comfortable with the potential outcome and have you the skill-set to manage it.
What else? – As you gather your data and information, be sure not to become blinded by a singular path to find the answer. By this, I mean that we often will find alternative ways of doing the thing we seek. Listen to other suggestions openly and add them as possibilities to your list.
Get the scales out! – All areas of decision can be measured and these values weighed. Try creating a pros and cons list such that you rate each item by a score of up to 10.Write a split list of pros on one side and cons the other. Try not to be biased but look at each item independently. Weight it according to your chosen criteria. Now bring the emotional elements on how it will affect you with the practical, logical or financial ones. Tot up all the scores to see which comes out strongest.
Bite the bullet, make the decision – How often do we jump the gun and make a rash decision that doesn’t work out as hoped? From this, we may assume other decisions will end similarly. However, using the above, your decisions will be calculated rather than random!
Take action – Create a timeline, a plan with dates and order. This is your measure to insure that your decision is correct. As part of this sequence, set in review dates or times to asses and make sure that your decision is still the correct one. If it’s a purchase, allow time before making it, checking there are no other unconsidered areas. Creating a deadline adds a healthy element of pressure (but don’t allow it to seep into stress!)

These are an informal way of introducing ways to help decision making. Coaching to Success utilise these and other tools to help you with the process. Good luck and here’s to positive outcomes through processed decision making.

Along with other areas of making positive change, we invite you contact Neil Nutburn on 07761 187238 or email to info@coachingtosuccess.co.uk to arrange a free, no obligation consultation to discuss areas we can help you prosper. Coaching to Success work to a simple philosophy in as much as that, if you don’t feel the benefits match your return on investment, the coaching session will be credited in full… That’s how strong ‘we’ believe in what ‘you’ are capable of doing!

Apr 18 2016

Let’s gain clarity over what needs to be achieved

The days are longer and the weather’s on a positive turn which is all great … then the to-do lists start: Spring cleaning, the gardening, new ideas need to be put into place for business growth and the easiest solution? Find something else to do!

It happens to the best of us. All those tasks we should focus on completing, yet, we come up with a variety of excuses for why it can’t be started. This wonderful creature called ‘Procrastination’ eats away at our levels of personal productivity. Causing us to feel guilty, reduce motivation and lead to lower levels of efficiency!

For example, how many times do you re-read emails and think “I’ll deal with that shortly”? Postpone high level tasks? Uncertain whether the output will be up to perceived expectations so put it off until in a better frame of mind or even adopt a ‘Last-minute’ approach?

I’m as guilty as the next person especially in areas I’m not initially sure about or not interested in doing but are still important (ie Accounts, shudder with the thought!). But the benefits from getting on and completing far outweigh the mental anguish received by avoiding them.

Sometimes the most obvious way is the correct way. We must make ourselves aware of what they are rather than knowing they are just around ‘that’ corner so we subconsciously travel a different route! So here are my 7 triggers that lead us to avoidance and considerations to address them:

Appear pointless or boring – Look to schedule these tasks when at your LEAST creative moment in the day. Yep, that’s right. Treat these as a relief from the more demanding work. By scheduling a start and end date you know there is an end point so are likely to achieve your objective.
Not sure how to proceed – Write down all the options you are aware of. Find someone to take their view on it which could offer a different perspective.
Appear overwhelming – Look to break assignments down, change your self-talk, give up perfection! Remember to reward yourself.
Afraid of failure – Banish negative thoughts. Embrace uncertainty, see this as an exciting challenge. Take calculated risks as without them, we cannot move forward. Confront your fears with positive actions, once that first step is taken the whole task becomes easier.

So what of the remaining 3? These are deeper to the core and along with the implications they could bring, can best be resolved by having one-to-one meetings with a professional coach as these affect the subconscious.

Afraid of success
Resent being given the task
Possibility of confrontation

Addressing the initial four areas will help you to become more efficient and improve awareness of what causes your procrastination. Should you have already achieved your objectives in these areas and would like to explore the latter, simply contact Neil to arrange a meeting.

Coaching to Success pride themselves on successfully helping their clients to achieve their goals or targets. Our confidence is such that should our clients feel that they have not received an exceptional return on their investment, we simply credit the charge in full so no one loses!

So to move forward in the quagmire of procrastination, do a useful side track and contact Neil either by mail at neil.nutburn@coachingtosuccess.co.uk or direct via phone at 07761 187238. Our business is Your success, let us help you reach those higher goals.