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Leadership

Oct 27 2014

12 areas to focus on to adopt Great Leadership!

I was reading News the other day and it amazed me as to how many ‘Leaders’ in the world of Politics, Sport and Business varied so much in their approach. This in turn set me thinking about this article so, to start your own understanding and development, first appreciate your own ‘thinking’ of what a good leader by jotting down a list of up to 10 words or mini-statements as to what stands out as the definition of a good leader.

You can be a cracking manager without necessarily having leadership qualities, however, it’s imperative that you have excellent management traits to become an outstanding leader.

The processes are the stepping stones to get to the objective. Without these, a leader is someone who leads aimlessly so here’s a dozen ways that Coaching to Success focus on in areas for improvement:

  1. Vision – Being clear and remain focused on final objective.
  2. Motivation – Stirring things up and develop this.
  3. Rapport – Relate. Get engaged.
  4. Role Models – Who inspires you?
  5. SMART goals – Specific, Measurable, Attainable, Realistic & time-bound.
  6. Proactive – Set the agenda, don’t wait for others to set it!
  7. Reward – Introduce a ‘healthy’ culture of rewards.
  8. Procrastination – It may be more interesting but if not relevant, don’t let it distract you!
  9. Respect – Show this when others bring forward either concerns or ideas.
  10. Empower – Don’t always take control. Relinquish some responsibilities.
  11. Positivity – Even when under pressure, seek to give positive as opposed to suppressive negative feedback.
  12. Delegate – Understand others can do it too!

Convinced you excel in each area? Go on, I dare you to put out a 360 feedback to all those around. An anonymous tick box asking them to score each out of 10 (that’s a possible 120 maximum). Compare your own score to theirs. If you score less than 90, may I suggest you consider ways to improve your approach when it comes to Leadership!

Rather than being robotic in our methods, here are 5 ways to define a good leader:

  1. Responsibility – Takes while nourishing the team’s interest in results through participation.
  2. Succinct – Relay information without attaching emotion.
  3. Values driven – Acknowledge other’s values while striving towards the ultimate objective
  4. Proactive – Including understanding negative issues raised. Seek reasons and not simply dismiss out of hand
  5. Encourage – Portray yourself as someone who seeks new ideas and involvement. You’ll be surprised as to how others can see things that you may well have missed!

Don’t expect miracles overnight. Remain patient throughout as it takes some time for new methods to be implemented and accepted, besides, there will be old habits needing to be realigned. It’s not a simple journey otherwise the road would have already been taken!

There’s also other barriers such as beliefs pertaining to being too busy to delegate or to be a leader! Remember, leadership helps you become the baton holder and you lead your orchestra to harmonious music, hmm, maybe not the best analogy but you can see where I’m coming from.

Coaching to success have helped numerous individuals and organisations improve performance by ‘Leading’ their teams and the first step is to simply give us a call on 07761 187238 or email neil@coachingtosuccess.co.uk to discuss how brilliant Leadership results in exceptional returns. If you’re looking to Grow quicker than your rivals, we’re affiliated to the Growth Accelerator scheme, so some businesses can obtain government funding too!

Written by Neil Nutburn · Categorized: Beliefs, Change, Decision Making, Leadership, Management

Oct 13 2014

8 Starting points to effective delegation

No matter how hard you work, there’s still the same number of hours in a day with a limited number of tasks achievable. With this limitation, your success is further impeded as there are only so many people that can help you!

Well here’s a bit of shocking news, you can continue to shine while reducing your work load allowing you to concentrate on what YOU do BEST! Yep, there are others around you that can take some of your work load off. So throw away the mantle of egotistical self-importance and learn to trust in others.

OK, maybe that was a bit harsh but all too often we believe that others can’t do a particular job as well as we can. Sorry to tell you this but they can, and in some cases, even better! (Hands up from me as I too was once guilty of this!)

Why do we struggle to delegate?

  • It takes up-front effort to organise and monitor (initially!)
  • You know what to do inside out so it will be quicker
  • You believe no-one else can do it

Look at your role. What are you doing that others could actually do to free you. Yes, there may be an expense but if you are able to earn more while someone else handles elements that take up your time unnecessarily, then it’s a false economy to do it yourself and even more so if you’re attempting to grow your business.

So what can we do about it? Well, to begin, look at the following…

  1. Delegate responsibility with authority but remember, ultimately, it is YOUR
  2. Begin with the end in mind (Stephen R. Covey). The end is what is important, not necessarily the route taken. Allow the other person some slack to do it their way thus building trust!
  3. Know the required outcome and be clear in this when passing a task on. Don’t assume they know, inform.
  4. Refrain from belittling due to what hasn’t happened. Yes, this needs addressing but ride the successes. Consider accomplishment rewards or benefits, publically praise their work or express future opportunities.
  5. Support! Be there to answer questions, monitor (but not micro-manage) and ask for progress updates.
  6. Define authority and accountability. What is their level of approach? Do they need to ask what needs to be done next? Set the parameters.
  7. Show due diligence. Agree progress updates. Discuss expected deadlines or timelines. Take time to read submitted reports or have discussions. Where necessary, make relevant adjustments.
  8. Yes, you could probably do it quicker and more efficiently. With a little time up front, you will soon hand over relevant tasks allowing you the time to concentrate on what you do best.

The head of an orchestra can’t necessarily play every instrument but they know how to get the whole group to create a beautiful symphony due to their skill in management. This is no different for you.

Written by Neil Nutburn · Categorized: Beliefs, Change, Decision Making, Delegate, Growth, Habits, Leadership, Management, Team Building · Tagged: Delegate

Aug 18 2014

How do you define a good leader? 15 areas to assess and 5 to adopt…

Is it true that leaders are born, not created? Be careful not to misinterpret the vociferous amongst us as being good leaders. Natural personality often means these people end up at the front, leadership is actually a set of techniques and skills anyone can learn to adopt.

A good leader will require excellent management skills, whereas a good manager, may not actually require leadership skills!

Having looked across many different areas from the legal fraternity, general offices, retail to call centres, I am amazed at how many are feeling downtrodden and lacking enthusiasm to do better, why is this? The reality is often a need in improvement of leadership skills!
Leadership is about the people, management the process. Another observation I’ve seen is management need to do things right whereas leadership requires you to do the right things.

So to help, here’s a list of 15 leaders’ typical behaviour pattern. Give
yourself a mark, or assess someone who is in your organisation that is classed as a leader, out of ten and scribble it against each.

  • Patience to allow time for individuals to change
  • Attitude to earn rather than demand respect
  • Confident
  • Mistakes are dealt with justly allowing lessons to be learned
  • Exceptional role models
  • Deal with causes of issues rather than firefighting symptoms
  • Willing to upset the equilibrium for positive change
  • They say what they mean, and mean what they say
  • Decisive
  • Seek and endorse ‘new ideas’ culture
  • Do not create ‘favourites’ or ‘cliques’
  • Refuse to blindly follow the norm
  • Understand importance of adequate rest and relaxation
  • Focused on positive outcomes rather than negative personality traits
  • Face reality and if it’s not great, they don’t pretend that it is.

The maximum possible score is 150. Any areas below a score of 7, questions should be asked pertaining to what’s needed to do to raise the level. Below 5 and urgent attention is required!

Great leadership isn’t something learnt over night. It is a malleable form, growing and developing. More natural rather than simply logical. It’s a change of belief and a re-adjustment of values. Although I consider myself to be an exceptional leader, hmm! I still refer back to the basics to see where I can improve!

Talking of which, here are 5 areas I use towards becoming that better leader. Even the most successful leaders among us can use this as a reminder.

  1. Focus on the team members regarding the framework of the organisation’s mission, developing a clear vision.
  2. Be realistic with goals and tasks as well as expectations
  3. Set an excellent personal example for others to follow
  4. Authorise staff to make the vision a reality and support them
  5. Focus on team behaviour with positive expectations

These are but a few small areas to build upon. There are other tools and exercises Coaching to Success can help you or members of your team to develop with the end goal of being so much more productive resulting not only in more profitability but a happier workplace where growth simply escalates.

Contact Neil to arrange your free consultation either by email neil@coachingtosuccess.co.uk or calling 07761 187238 and let’s work together to create the ideology of excellence in leadership and the rewards that this will bring.

Written by Neil Nutburn · Categorized: Beliefs, Change, Decision Making, General, Leadership, Management, Team Building

Jun 10 2014

Delegate! Who to? No-one else can do it as well … Can they?

Many years ago, I foolishly believed that only I knew everything and could do the task effectively whereas others who reported to me weren’t up to it or to the same standard. Surprising, the company grew once I started to delegate, trust those around me and act like the director that I’d been employed to be. Does this possibly ring true to you or do you recognise the traits?

Often we feel like we should be seen to be working with massive workloads, however, efficiency is all about insuring the operation runs smoothly. If you don’t delegate tasks that others can do, it builds distrust, feeling of reduced worth and despondency.

Here are 5 simple steps to help you along this path of delegation:

  1. WEAKNESS – It is not a sign of weakness to delegate. Know your people and show trust. Maybe there’s feeling of shame, guilt or wanting your own badge of honour showing what a martyr you are. Be truthful with yourself as to the reason why you don’t delegate, it IS NOT a weakness to delegate but shows signs of trust and responsibility… ok, stick by your thoughts there’s no one responsible enough to hand it to! Been there, seen it, even got the badge and then proved totally wrong.
  2. DUMP THE EGO! – No, you’re not the only person in the whole world that can do that job. Ok, it may not be done to the standard YOU BELIEVE to be correct but we’re all different and with guidance and training, someone else can do specific roles and possibly even have the ability to do it faster or even better than you – there’s a thought!
  3. BE OBJECTIVE NOT PROCEDURAL – Two forms of management, Micro and hands off, both equally incorrect! Delegate the task with the desired outcome you’re looking to achieve. Demonstrate how to do this and be approachable. Indicate that they can do it as they wish but the outcome with the objective being what is at stake. Set SMART goals. Allow sufficient time for them to be innovative in what they are doing or learn their own way.
  4. PATIENCE – … “my backside, I’m gonna kill someone!” They’re not likely to get it right first time without making errors? This is the learning curve. Don’t assume it will be carried out perfectly first time round as if they already have a track record of success, this isn’t their fault it’s yours for assuming too much without giving the FULL guidance and support needed in the first instance.
  5. RECOGNITION – When everything goes well, bestow credit where it’s due. Superiors will see how well you manage your team/staff, your delegate will see their worth in not only your eyes but the firm/company’s too. Notoriety is a reward in its own right. Say Thank You and truly show your gratitude, this feeling of appreciation will certainly do you well when the next task comes along.

Coaching to Success wok with Directors and Managers to help understand how to let tasks go enabling concentration on what they should be doing. If this is an area you feel you or members of your team would benefit from, take that first step by speaking with Neil (07761 187238) or throw him an email at info@coachingtosuccess.co.uk… We’re affiliated to the Growth Accelerator scheme and are here to help.

Written by Neil Nutburn · Categorized: Beliefs, Change, Decision Making, Leadership, Management

Apr 28 2014

How to control conversation hogs.

An old proverb quotes “Empty vessels make the most noise”, meaning there’s that vocal one amongst us who always has to be heard but doesn’t really have much to contribute.

Now I’m not actually a great believer in targeting all people who speak out as not having substance. What I feel is that others who also have important contributions are supressed before bringing it forward fearing rebuttal from outspoken individuals.

So the answer shouldn’t be about gagging these individuals, after all, their opinions do count, more so the question should be about how do you make your point when others are determined that the stage is theirs alone?

Here are some methods that will help.

From the individuals perspective

  • Go into neutral… The most vocal people often react to feedback. Refrain from nodding or rolling your eyes. Give NO clue and let them go, I can assure you, without fuel, their point will burn out quickly as there’s no engagement.
  • Continue… When someone butts in, don’t stop. Simply continue as if they were sat there with Gaffa tape across their mouth! They will soon get the point.
  • Boring!!!… Regardless of how inconsiderate and blatantly rude the other person is, if your subject matter is boring, people will switch off. Whether work or social, don’t go straight into finite detail. Give an overview and if the other party wish to know more, tell them but at their invitation.
  • Tell them… Frustrating though it is, we often allow others to run away with the conversation. Once they see an opening, you’ve given them the opportunity. So rather than being rude in return, simply inform them “John, sorry, I hadn’t quite finished what I was saying”

From the group Leader

  • OpenForumIn group meetings, know who these strong characters are. Don’t supress their ideas but allow others to take to the stage first.
    • Start with those who will speak out but normally when addressed.
    • Then the quieter members, often the ‘thinkers’. Having a gem of an idea but don’t offer it for fear of being shouted down. They will likely follow the lead of some but will not speak out following more ‘assertive’ (or aggressive!) members.
    • FINALLY, offer the stage to the outspoken members. Throughout, control the conversation stopping these characters from railroading others!
    • Allow people to finish. Give them the floor up to the point they stop. When someone attempts to cut in, as the leader state “Hang on to that thought, I’ll get to you in a minute”, if they persist, be more forceful “Jane, let Mike finish. we will get to your point momentarily”

All too often, people’s passion takes over so courtesy and politeness go out of the window. Rather than treating this as an unacceptable behaviour or trying to shut someone up … change it!

Coaching to success see this behaviour all too being invited to act as arbitrators. If this is something you feel your organisation could benefit from, contact Neil on 07761 187238 or email neil@coachingtosuccess.co.uk to see what further ways we can help you and/or your business in getting the best from ALL contributors.

Written by Neil Nutburn · Categorized: Change, Confidence, General, Habits, Leadership, Management, Team Building

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