Coaching to Success

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5 things to consider when attempting that all important decision

Historically I’ve had to make decisions and kept looking at the options without really knowing what the blazes to do. Instead of gaining clarity, the more I looked, the more frustrated I became!

Knowing I’m not alone on this, today’s article is based on how to put some steps into action to aid that final decision, so here goes.

You know what it’s like, you make correct decisions, woohoo, everything pops up with that wonderful fragrance of roses. However, when it goes wrong, all you can smell is that stuff you put around the base of them! So surely it’s imperative that we offer some mindful consideration that isn’t blinded entirely by emotional outcome.

Here’s Coaching to Success’ hit-list of things you should do to take steps in achieving the required goal.

  1. The Gathering – I’m not reminiscing about Sean Connery and Christopher Lambert in Highlander but talking about information! Look within yourself as well as factual or logical sources. Are you comfortable with the potential outcome and have you the skill-set to manage it. What information do you need? Write these down so they’re not scrambling for positioning or confusing your thought process.
  1. What else? – As you gather your data and information, be sure not to become blinded by a singular path to find the answer! By this, I mean that we often will find alternative ways of doing the thing we seek. Keep these and add them as possibilities to your list.
  1. Get the scales out! – All areas of decision can be measured and these values weighed. For example, create a pros and cons list such that you rate each item by a score of up to 10.Write a split list of pros on one side and cons the other. Try not to be biased but look at each item independently and weight it according to your chosen criteria. Now bring the emotional elements on how it will affect you with the practical, logical or financial ones. Tot up all the scores to see which comes out strongest.
  1. Bite the bullet, make the decision – How often do we jump the gun (there’s a theme here!) and make a rash decision that doesn’t work out as hoped? From this, we assume other decisions will end in similar outcomes, however, using the above, your decisions won’t be so random but rather calculated!
  1. Take action – Create a timeline, a plan with dates and order. This is your measure to insure that your decision is correct. As part of this sequence, set in review dates or times to asses and make sure that your decision is still the correct one. If it’s a purchase, allow time before making it, checking there are no other unconsidered areas.

These are but an informal way of introducing ways to help decision
making. Coaching to Success utilise these and other tools to help you with the process. Al
ong with other areas of making positive change, we invite you contact Neil Nutburn on 07761 187238 or email to info@coachingtosuccess.co.uk to arrange a free, no obligation consultation to discuss
areas we can help you prosper.

Our business is about your success and your future successes are in your hands so give us a call so we can help you turn the ideas into reality.

How do you define a good leader? 15 areas to assess and 5 to adopt…

Is it true that leaders are born, not created? Be careful not to misinterpret the vociferous amongst us as being good leaders. Natural personality often means these people end up at the front, leadership is actually a set of techniques and skills anyone can learn to adopt.

A good leader will require excellent management skills, whereas a good manager, may not actually require leadership skills!

Having looked across many different areas from the legal fraternity, general offices, retail to call centres, I am amazed at how many are feeling downtrodden and lacking enthusiasm to do better, why is this? The reality is often a need in improvement of leadership skills!
Leadership is about the people, management the process. Another observation I’ve seen is management need to do things right whereas leadership requires you to do the right things.

So to help, here’s a list of 15 leaders’ typical behaviour pattern. Give
yourself a mark, or assess someone who is in your organisation that is classed as a leader, out of ten and scribble it against each.

  • Patience to allow time for individuals to change
  • Attitude to earn rather than demand respect
  • Confident
  • Mistakes are dealt with justly allowing lessons to be learned
  • Exceptional role models
  • Deal with causes of issues rather than firefighting symptoms
  • Willing to upset the equilibrium for positive change
  • They say what they mean, and mean what they say
  • Decisive
  • Seek and endorse ‘new ideas’ culture
  • Do not create ‘favourites’ or ‘cliques’
  • Refuse to blindly follow the norm
  • Understand importance of adequate rest and relaxation
  • Focused on positive outcomes rather than negative personality traits
  • Face reality and if it’s not great, they don’t pretend that it is.

The maximum possible score is 150. Any areas below a score of 7, questions should be asked pertaining to what’s needed to do to raise the level. Below 5 and urgent attention is required!

Great leadership isn’t something learnt over night. It is a malleable form, growing and developing. More natural rather than simply logical. It’s a change of belief and a re-adjustment of values. Although I consider myself to be an exceptional leader, hmm! I still refer back to the basics to see where I can improve!

Talking of which, here are 5 areas I use towards becoming that better leader. Even the most successful leaders among us can use this as a reminder.

  1. Focus on the team members regarding the framework of the organisation’s mission, developing a clear vision.
  2. Be realistic with goals and tasks as well as expectations
  3. Set an excellent personal example for others to follow
  4. Authorise staff to make the vision a reality and support them
  5. Focus on team behaviour with positive expectations

These are but a few small areas to build upon. There are other tools and exercises Coaching to Success can help you or members of your team to develop with the end goal of being so much more productive resulting not only in more profitability but a happier workplace where growth simply escalates.

Contact Neil to arrange your free consultation either by email neil@coachingtosuccess.co.uk or calling 07761 187238 and let’s work together to create the ideology of excellence in leadership and the rewards that this will bring.

What are your ‘Stress Factors’?

Stress is becoming more apparent both at work and home these days, so how do we recognise the symptoms?

Thinking ‘errors’ is one place to start

  • PREDICTION – Negatively forecasting future events, ie “I have to submit this report and I know the boss just won’t be happy with it”
  • LABELLING – Allow negative thoughts about ourselves, ie “I’m not the sort of person who can handle this”
  • STANDARDS – Setting of unrealistic standards for ourselves to meet, ie “Unlike last time I SHOULD be able to do this, I MUST improve this time. You know, I CAN’T manage this”
  • MAGNIFYING – Talking things out of proportion, ie “I didn’t win that contract, my career is over!”

It could be said we’re all under pressure in some way or another, however, ‘Pressure’ is a prerequisite of ‘Stress’ but on its own it’s a healthy place to dip into but prolonged, we take to burn out or breakdown.

2yrs ago the average life expectancy was 80.5yrs compared to those in high pressure jobs at 69! Now, most jobs in one form or another are moving in that direction so it’s imperative we get control and remove external pressures that result in US suffering stress.

This control is referred to as ‘Locus of control’. Those with Internal locus believe they have control over what happens in their lives. Those with External locus believe it’s others, chance or even fate that have control. Internal locus consequently manage to reduce their heart rates.

In the 1950s, cardiologists Meyer Friedman and Ray Rosenman looked into Personality types. Type A & B with the former being more prone to heart disease!

Type A: Can be impatient, critical or aggressive. When under pressure, they find themselves in conflict with others and what they say is final! The positive aspect is that they’re generally high achievers making great leaders but not necessarily team players.

Type B: Laid back, calm, friendly and don’t allow things that frustrate others to affect them. Generally dealing with tasks calmly. Working to a high standard and compliment others via praise while allowing individual’s their weak areas.

Recognise these traits in yourself or others? It’s never black or white but we normally lean towards one or the other.

Consider the frame of mind you adopt when under severe pressure or stress… what affect does this have on those around you? What about others such as bosses or team members? How do their words or actions affect you? Do you allow their negativity to alter your positive state?

What are you going to do to control your stress? Start by assessing what your stressors are. Think about situations where your levels of stress have risen. About circumstances that you were happy enough and someone else changed the way you were feeling.

To help, type up the following 3 headings creating your personal stress management contract, answer each in turn.

  1. I could ease the impact of stress if I were to start…
  2. I could ease the impact of stress if I were to stop…
  3. I will recognise my personal management when I find myself…

We recognise how demotivating stress can be. Making lives intolerable and work non-productive. That’s why we focus on the cause and then help find a way of Management rather than Cure. Often, cure is the external locus that our internal locus has to deal with!

Contact Neil to arrange your free consultation either by email neil@coachingtosuccess.co.uk or calling 07761 187238 and let’s move towards a stress free, positive thinking and highly motivated life.

“Ready, Steady, G… Hang on, before I do, maybe if…”

How many times have I historically set about doing something then haven’t due to those voices in my head telling me otherwise (these are different from those other voices in horror films … but then again!), well, it’s a rhetorical question but how many times have you considered

  • Changing your job/career
  • Writing that report you know will be a massive task … but I’ll just clear my desk first
  • Needing immediate gratification” – Procrastination loves this as it gives you an excuse to do something more interesting.
  • “I could do with some help on this”. You end up waiting until somebody else takes over. Some do this their whole lives.
  • Wait on something else – “I can’t complete this report until John gives me the figures” (Guilty! Rather than go get them, I’ve used this excuse)
  • Be passive, wait for fate or circumstance to rescue you from having to act.

 

Then there’s the factors that cause us to cease moving forward:

  • “I don’t have anyone to go to for advice, support or encouragement.”
  • “I didn’t know I was supposed to do that.” (Ignorance)
  • “What if I fail?”, then again, “What if I succeed?”
  • “No one really cares whether I do this or not.” (Apathy)
  • “It’s too risky. In this economy I can’t take the chance to…”
  • “This other opportunity will never come again, I can’t pass it up.” (Delay tactic)
  • “I’m too old. I wish I had thought about this 20 years ago.”
  • “I don’t know how to do it.” (Skill Deficiency)
  • “I just can’t seem to get started (Inertia)

This is a definite mix of both areas where confidence is lacking and procrastination, which comes in many guises, and is the mother of all temptresses to take us away from the tasks we really do need to do.

So how do we beat these? Consider these to give some focus:

  • Learn what you’re good at – Recognise your skill-set and build confidence through competence. Ask work colleagues what they see as your strengths.
  • Play ‘Follow the leader’ – Look at those who have gone before you, gain confidence from what they have achieved
  • Evidence! – One of my favourites. Work from hard facts of what you have achieved as opposed to what you think will happen. Positive affirmations every time.
  • “What exactly am I supposed to do?” – Gain clarity
  • “Why have I been given this?” – Establish the facts
  • “How does this fit into the big picture?” – Relevance of ideas
  • “How it will be measured” – Give it worth and value for the time put in
  • “How will my efforts affect the work of others?” – Responsibility.

If you or members of your team wish to move forward, we’re here to help. Simply call to arrange your free consultation and see how you can help make those changes! Neil looks forward to hearing from you either by calling 07761 187238 or email neil@coachingtosuccess.co.uk. We’re affiliated to the Growth Accelerator scheme, so some businesses can obtain government funding too!

Critical Success Factors … Have you looked into creating yours?

John F. Rockart popularised Critical Success Factors (CSFs) during the 1970s and they’ve been used broadly in businesses since then.

Having a clear and focused mission/vision statement is imperative. Something the whole company are involved with. To compliment this, objectives and goals need to be in situ and this is where our core skillsets lie.
I was never really a believer in ‘Mission Statements’ as I felt they were simply the words of my Bosses. Unfortunately, at the time, that’s all they were as I had no input or education as to what it stood for. Having worked with many organisations to achieve their own with the Team’s input, I can now see the true benefit.

This ‘Statement’ will, in turn, help all to bond towards CSFs as you have created a common focal point. As Rockart determined, CSFs aren’t a one hit wonder but need constantly and careful attention for success to become apparent.

Now going back to the goals and mission statements, these are where the focus should be as to WHAT needs to be achieved. CSFs refer to the HOW and to identify what really matters to obtain success and the measurements you put into place to observe this.

Often we can’t see the wood for the trees so let’s use a Timber Merchant as an ironic example and take a fictitious statement “To uphold a customer satisfaction level of 93% while expanding an increased product range appealing to new clients all resulting in a 38% of regional market share”.

You then look to what the (a) objectives are in view of this statement and then the HOW, the (b) Critical Success Factors. So to continue:

(a) Uphold Satisfaction levels of 93% …

(b) Keep customers informed of latest products. Insure staff are fully trained and updated via manufacture visits on latest tools.

(a) Expand product range…

(b) Welcome new reps/organisations to see what they have to offer. Look at market trends. Ask staff for their input.

(a) Achieve 38% market share…

(b) Marketing and advertising to attract more clients. Look to become more competitive.

From initially creating your objectives and CSFs, keep this as a basis to work from but then hone in the essential ones, the ‘C’ part!

Whatever you do, don’t create a long list of CSFs as they will simply get lost within their own numbers. 5 or fewer ‘Essential’ ones are ideal to focus on.

In summary

  1. Formulate a company Mission/Vision statement
  2. Create an objective list to achieve the goal and then the HOW (the CSFs themselves)
  3. Hone down – make sure your CSFs are manageable, achievable and realistic
  4. Constantly visit, re-visit and re-re-visit to evaluate and monitor how things are progressing (or
    not) then re-enforce the CSFs
  5. Communicate how it’s going. Include staff, suppliers etc

Give it a go and should you wish to look at creating a fantastic Mission Statement or the means to put this into place long term, we’re here to help and as we’re affiliated to the Growth Accelerator scheme, we understand about success. Simply call to arrange your free consultation and see how you can help make those changes! Neil looks forward to hearing from you either by calling 07761 187238 or email neil@coachingtosuccess.co.uk